Executive Letter

Thanks to the dedication and commitment of our 211,000 employees and the more than 22,000 Permanente Medical Group physicians and clinicians, 2017 was a great year for Kaiser Permanente.

In this time of uncertainty in health care, both on the policy front and with new players, our mission — increasing access to high-quality, affordable health care to our members, while improving the health of the communities we serve — has never been more important.

We are proud to have delivered care and coverage to 1.1 million more Americans in 2017 than in 2016, including more than 650,000 new members who joined us through our acquisition of Group Health Cooperative of Washington state — now Kaiser Permanente Washington.

We continued our mission-driven work to improve health in our communities, because when we build health into the places where we live, work and play, we can help people live healthier lives. In 2017, Kaiser Permanente invested $2.8 billion to provide care for low-income families, support community-based health partnerships, lead environmental initiatives, and conduct and share important medical research to improve overall public health. In the midst of a national opioid crisis, the work of Permanente physicians to reduce opioid prescribing garnered national attention among health care providers looking for best practices to follow.

Understanding the great need to tackle the stigma that surrounds mental health conditions, Kaiser Permanente emerged as a global leader in the important work and conversation around mental health and wellness. Stigma can keep people silent, but by engaging in conversations we can help people find the support they need. Our “Find Your Words” public health awareness campaign focused on talking about depression in an honest and meaningful way. We also focused on building resilience with the National Basketball Association, extending our message of total health beyond the eight states and the District of Columbia where we serve our members and the 67 million residents in our communities.

We continue to receive national recognition for the high quality of care we deliver to our patients and members. Classified as among the best in the nation for consumer experience, prevention and treatment, Kaiser Permanente health plans and hospitals received numerous accolades in 2017, and members in six geographic areas rated Kaiser Permanente’s health plans highest in satisfaction in the annual J.D. Power Member Health Plan Study. Additionally, five of Kaiser Permanente’s seven Medicare health plans received an overall rating of 5 stars — the highest rating — from the Centers for Medicare & Medicaid Services.

Kaiser Permanente is nationally recognized for embracing technology and bringing its members innovative new ways to access care and service to help manage their health and the health of their families. Our members appreciate the convenience of care delivered through technology, whether via phone, secure email, video or text. In total, Kaiser Permanente members filled 25 million prescriptions and viewed more than 48.7 million lab results online in 2017, and had more than 132,000 video visits with our highly trained clinicians. Using predictive algorithms integrated into our industry-leading electronic health record system, we are creating new ways to anticipate and support members who need extra help closing care gaps and managing chronic disease.

At Kaiser Permanente, we have the privilege to come to work each day and deliver health to people in our clinics, hospitals, online and in our communities. At this critical juncture in America, where we continue to see rising medical costs and challenges to access, our long-standing mission is more relevant than ever. Our Annual Report tells the story of our impact and progress in providing high-quality, affordable health care services to improve the health of our members and the communities we serve.

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Bernard J. Tyson
Chairman and CEO
Kaiser Foundation Health Plan, Inc.
Kaiser Foundation Hospitals

Geoffrey S. Sewell, MD, FACP
Chair, National Permanente Executive Committee
The Permanente Federation, LLC
President and Executive Medical Director
Hawaii Permanente Medical Group