Sleek and Smart: New Kaiser Permanente Laboratory Opens in Southern California

State-of-the-art Chino Hills Regional Reference Laboratories in San Bernardino County designed to provide support and superior service to patients as well as employees.

Feature Story
Lab staff smiling as they work

It’s mid-morning and a Kaiser Permanente laboratory technician is a taking a shift break. She is sitting on a plush sofa in a peaceful garden-like atrium. She’s sipping a beverage, checking her phone, enjoying the natural light streaming in from the skylights.

The Kaiser Permanente employee didn’t have to zip out to a café to acquire her skinny latte and some quiet time. She simply left her work station and strolled about 50 feet to one of the four atriums that are built into the new Kaiser Permanente Chino Hills Regional Reference Laboratories, which opened this month in San Bernardino County. The facility will share responsibility for testing and analyzing approximately 60,000 samples a day with Kaiser Permanente’s other regional reference laboratory in Southern California, the Sherman Way Regional Laboratories in North Hollywood. And at nearly 150,000 square feet, it’s larger than three football fields, with room to expand if needed.

Nine folks dressed in fancy clothes smile at the camera during a ribbon cutting ceremony.

Julie Miller-Phipps and Ed Ellison, MD, among others cut the ribbon of the new Chino Hills lab, November 2016.

But the new LEED Gold laboratory, which was formerly an abandoned retail furniture warehouse, is much more than employee friendly. The speed and precision of equipment, as well as much more efficient processes, make the new laboratory a “marvel,” said Lisa Arellanes, executive director for Laboratory Strategy and Implementation at Kaiser Permanente.

“Kaiser Permanente’s laboratory services are, collectively, one of the largest in the country,” Arellanes said. “With the two Southern California laboratories in place, we’re prepared for the anticipated growth and needs of our membership across the region for years to come. Southern California’s expanded capacity will also help to support the growing demand for highly specialized testing for some of our other regions.”

Automation at every turn

a test tube sits on an automated lab machine

The first specimen to arrive at the new Chino Hills lab rides on the Labotix equipment.

The new lab features robotic arms, high-resolution cameras and swift-moving automation lines that quickly move test tubes and petri dishes to their proper destinations within seconds. There is automation in every segment of the process, from the moment the samples arrive in their brightly colored cooler bags, limiting the need for human contact with potentially highly infectious specimens and samples. This not only saves time and increases efficiencies, but also decreases workplace injuries.

“When you compare this laboratory to other existing laboratories, it’s a very different design,” said David A. Quam, MD, assistant executive medical director for Laboratory Care Delivery Systems and Regional Reference Laboratory in Southern California. “At a lot of other labs, they manually process samples. That’s a lot of complexity. With automation here, it greatly reduces the chances for human error and it reduces the number of repetitive injuries.”

Dr. Quam added that the workflow design was also important in creating this facility. “The workflow is very linear in the way the specimens are flowing,” he said. “It’s not a go here and then go back there. Other Kaiser Permanente laboratories have this technology, but this is new and improved. The fewer number of steps is better for us and better for our members, who will get their results faster.’’

Quicker test results

And in time, these new processes will also save Kaiser Permanente millions of dollars. With the Sherman Way facility reaching capacity, it’s probable that many complex and routine tests would have to be sent to non-Kaiser Permanente laboratories at high cost to the organization.

Now, with the extra capacity, these tests can stay in house.

“If we were to send out samples to some other lab, the cost would be huge, which is why it is beneficial for us to internalize as many tests as possible,” said Charles Park, director of operations and site administrator for the new laboratory.

Chino Hills Lab atriumAdditional capacity at both Sherman Way and Chino Hills means that the organization’s other regional laboratories, for instance in Colorado or Georgia, can send their more esoteric tests to one of the Southern California laboratories that has the capability and capacity.

The second regional reference laboratory also made geographic sense, especially with the expected growth in the region eastward toward the Inland Empire and south toward San Diego County. Locating the second laboratory closer to the populations they will be serving will also significantly cut down on turn-around times, getting tests results back to the physician and member faster than ever.

Additionally, the organization wanted two laboratories a good distance apart — Chino Hills is about 60 miles east southeast of North Hollywood — in case of a natural disaster. If one laboratory were knocked offline, the other would still be fully operational.

“At Kaiser Permanente, there’s an effort to try to support each other,” Park said. “There are some very specialized tests that may not be offered in some of the other (Kaiser Permanente) regions. It makes sense to send it to a Kaiser Permanente lab instead of sending it out.”