OAKLAND, Calif. — “I’m here because Kaiser Permanente cares.”
Those are the words of Susan Mahler, a San Diego, Calif., heart transplant recipient and Kaiser Permanente member since 1967. Susan was in her late 50s when she began suffering from serious valve deterioration and it was determined she needed heart replacement surgery, which she eventually received. After years of being in and out of the hospital, Susan is back doing “everything I can possibly do within the course of a day. I wouldn’t be here and wouldn’t be doing anything if it wasn’t for Kaiser Permanente.”
Susan’s story of the excellent clinical and personal care she received at Kaiser Permanente is a common one. Kaiser Permanente health plans are the best in the nation for the fourth year in a row, according to the National Committee for Quality Assurance report — NCQA’s Health Insurance Plan Rankings 2014-15 — which was published today. NCQA’s annual report ranks health plans — Medicare, Medicaid and Private (Commercial) — in three categories: customer experience, prevention and treatment. In addition, all Kaiser Permanente plans rank highest in both Medicare and Commercial in the regions or states they serve.
In the NCQA study, all seven Kaiser Permanente Medicare health plans are in the Top 10 out of more than 408 Medicare plans ranked by NCQA and are all above the 97th percentile. Kaiser Permanente Southern California is top-ranked Medicare health plan in the nation for the third year in a row.
For the second year in a row, Kaiser Permanente Medicare plans hold the top three spots in the annual national rankings. Kaiser Permanente Northern California is No. 2, followed by Kaiser Permanente Northwest.
In the Commercial rankings, Kaiser Permanente has three plans among the Top 10 nationally for the second year in a row, including the fifth-highest ranked plan in the U.S., Kaiser Permanente Northwest. Also in the Top 10 are Kaiser Permanente Southern California (No. 7) and Northern California (No. 8). All seven Kaiser Permanente Commercial plans are among the Top 30 plans out of 507 plans ranked and all are above the 94th percentile.
Kaiser Permanente Hawaii is also No. 6-ranked Medicaid plan in the nation.
Now in its ninth year, the “NCQA’s Health Insurance Plan Rankings” is based on combined scores for health plans in Healthcare Effectiveness Data and Information Set®, commonly called HEDIS; the Consumer Assessment of Healthcare Providers and Systems®, or CAHPS; and NCQA Accreditation standards scores. Consumers and employers assess plans prior to annual enrollment periods
In the Medicare category, with 408 plans nationally ranked, Kaiser Permanente had the following rankings:
• Kaiser Permanente Southern California — 1st
• Kaiser Permanente Northern California — 2nd
• Kaiser Permanente Northwest — 3rd
• Kaiser Permanente Hawaii — 5th
• Kaiser Permanente Colorado — 6th
• Kaiser Permanente Georgia – 8th
• Kaiser Permanente Mid-Atlantic States — 9th
Kaiser Permanente Hawaii was the only Kaiser Permanente plan eligible for the Medicaid rankings. The Hawaii plan ranked sixth in the nation out of 136 plans. Other Kaiser Permanente regions are not required to report data on the full set of measures used to calculate Medicaid rankings and were therefore unranked in this category.
Out of 507 nationally ranked Commercial plans, Kaiser Permanente had the following rankings:
• Kaiser Permanente Northwest — 5th
• Kaiser Permanente Southern California — 7th
• Kaiser Permanente Northern California — 8th
• Kaiser Permanente Mid-Atlantic States — 13th
• Kaiser Permanente Hawaii — 18th
• Kaiser Permanente Georgia — 19th
• Kaiser Permanente Colorado — 29th
The rankings and methodology are posted on the NCQA’s website at www.ncqa.org and on the Consumer Reports website. The rankings and an article about health plans will appear in the November issue of Consumer Reports magazine.
About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve approximately 9.5 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: kp.org/share.