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Kaiser Permanente’s Marilyn Chow Interviewed about Changing Role of Nurses

March 14, 2012


Nurses play a unique role in coordinating and communicating among all players in team-based patient care, ensuring seamless transition between care settings and in meeting patient needs. That’s the message Marilyn Chow, RN, DNSc, vice president, National Patient Care Services, Kaiser Permanente, delivers in an interview with Hospitals & Health Networks, the flagship publication of the American Hospital Association, released this month.

Marilyn Chow, RN

Marilyn Chow, RN, DNSc, FAAN, vice president of National Patient Care Services

In the article, “The Changing Role of Nurses,” writer Whitney L.J. Howell interviews Chow and a number of senior health care leaders, many of them in nursing, including Pam Thompson, RN, chief executive officer of the American Organization of Nurse Executives; Karen Daley, RN, president, American Nurses Association; and Diane Twedell, chief nursing officer, Mayo Clinic Austin Medical Center, to find out how the health care industry is preparing for the future gap in primary care and the demands of health care reform.

“Nurse practitioners (for example) serve as care coordinators, guaranteeing continuity under the collaborative model,” says Chow, who was recently named the national winner of the 2011 Nursing Excellence Awards in the category of “Advancing and Leading the Profession.” This is because they can follow patients easily across settings to monitor their progress and needs, as well as catch problems early.”

Helping nurses view all their work from the patient’s perspective is another important theme Chow stresses in the interview.

Chow and the other interviewed executives agree that the entire landscape of health care is changing at increasing speed and nurses are a crucial resource in ensuring that organizations meet those demands successfully and completely.

Read the article in its entirety on the Hospitals & Health Networks website.