Kaiser Permanente of Georgia Top-Ranked in 2015 J.D. Power and Associates Member Satisfaction Study

Kaiser Permanente of Georgia leads health plans in member satisfaction in the South Atlantic Region for the sixth consecutive year

Press Release
Woman physician holding iPad in examroom consulting with teen girl

ATLANTA — Kaiser Permanente of Georgia again ranks highest in member satisfaction in the South Atlantic region, according to the J.D. Power 2015 U.S. Member Health Plan Study released this week. The health plan, which serves more than 270,000 metro Atlantans, has been top-ranked in the region for six consecutive years.

Scoring a total of 718 points on a 1,000-point scale, Kaiser Permanente scored 42 points above the South Atlantic region’s average for overall member satisfaction. The health plan received the region’s highest scores in the categories of coverage and benefits, cost, and information and communication. The South Atlantic region is comprised of Georgia, North Carolina and South Carolina.

J.D Power trophy - Customer Satisfaction - 200 x 244“Kaiser Permanente is more than just a health plan — we are also the provider of our members’ health care,” said Julie Miller-Phipps, president of Kaiser Permanente of Georgia. “By bringing care and coverage together, we are able to create a medical home for our members. It is reassuring to know that people who choose our health plans are the most satisfied in our region.”

Kaiser Permanente members have access to more than 450 board-certified physicians with the Southeast Permanente Medical Group, one of the largest multi-specialty medical groups in the state. Members are encouraged to manage their care online at kp.org, where they can email their doctors, view their medical history, make appointments and refill prescriptions.

“We empower our members with information, so they can take an active role in maintaining their health,” said Doug Killion, MD, interim local medical group leader for TSPMG. “When patients are engaged in their care, it leads to better outcomes.”

This study by J.D. Power and Associates is the most recent in a string of accolades given to Kaiser Permanente of Georgia. In the past year:

Now in its ninth year, the J.D. Power 2015 U.S. Member Health Plan Study reflects the results of a survey completed by more than 31,000 members of commercial health plans. Learn more at www.jdpower.com.

To hear Kaiser Permanente members talk about their own care in their own words, visit www.kaiserpermanentecarestories.org.

Multi-Year Disclaimer: Kaiser Foundation Health Plan of the Georgia, Inc. received the highest numerical score among commercial health plans in the South Atlantic region (GA, NC, SC) in the proprietary J.D. Power 2010-2015 U.S. Member Health Plan StudySM. Study based on 31,543 total member responses, measuring eight plans in the south atlantic region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed November-December 2014. Your experiences may vary. Visit jdpower.com.

About Kaiser Permanente of Georgia
Kaiser Permanente is Georgia’s largest not-for-profit health plan. Its mission is to provide high quality, affordable health care services to improve the health of its members and the communities it serves. Kaiser Permanente serves more than 270,000 members in a 28-county service area in metro Atlanta with care focused on their total health and guided by their personal physicians, specialists, and team of heath care providers. Expert and caring medical teams are supported by industry-leading technology and tools for health promotion, disease prevention, state-of-the art delivery, and world-class chronic disease management. Nationally, Kaiser Permanente is recognized as one of America’s leading health care providers, serving more than 9.6 million members in eight states and the District of Columbia. For more information, visit share.kp.org.