ATLANTA — Kaiser Permanente of Georgia is among the top 20 commercial health plans nationwide and remains highest ranked in the state for the ninth consecutive year, according to the National Committee for Quality Assurance. Kaiser Permanente of Georgia climbed 16 spots in the past year, ranking 20th among the 484 evaluated plans from across the country.
NCQA, managed care’s major accrediting body, evaluates health plans based on customer satisfaction, treatment and prevention. The data is analyzed and converted to scores from zero to 100. Kaiser Permanente Georgia scored 87.9, ranking the plan 129 spots above any other private health plan in the state.
The national rankings are based upon three categories of performance: prevention, treatment and consumer satisfaction. On a 1 to 5 scale, with 5 being the highest, Kaiser Permanente of Georgia earned a 5 in prevention, a 5 in treatment, and a 4 in consumer satisfaction. Top scores were received in the following categories:
- Satisfaction with physicians
- Preventive care for children and adolescents
- Cancer screening (breast, cervical and colorectal)
- Postpartum care
- Diabetes treatment
- Heart disease treatment
“Providing exceptional patient care is our top priority, and we are constantly innovating and implementing new strategies to enhance the care experience for our members,” said Rob Schreiner, MD, executive medical director of Kaiser Permanente of Georgia. “The fact that we are the highest ranked health plan in our state for the ninth consecutive year and among the top 20 in the nation reflects our commitment to providing top-notch care.”
“We recognize that people have options for their health care, and it’s gratifying to know that Kaiser Permanente is setting the bar for overall care and customer satisfaction in Georgia and beyond,” said Kerry W. Kohnen, president of the Kaiser Permanente of Georgia. “This is an incredible achievement, and our members are the real winners.”
“NCQA’s Health Insurance Plan Rankings 2013–2014” appears online at ncqa.org. The rankings will also be published in a leading consumer magazine next month.
About the National Committee for Quality Assurance
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers. For more information, visit ncqa.org.
About Kaiser Permanente of Georgia
Kaiser Permanente is Georgia’s largest not-for-profit health plan. Its mission is to provide high quality, affordable health care services to improve the health of its members and the communities it serves. Kaiser Permanente serves more than 238,000 members in a 28-county service area in metro Atlanta with care focused on their total health and guided by their personal physicians, specialists, and team of heath care providers. Expert and caring medical teams are supported by industry-leading technology and tools for health promotion, disease prevention, state-of-the art delivery, and world-class chronic disease management. Nationally, Kaiser Permanente is recognized as one of America’s leading health care providers, serving more than 9.1 million members in nine states and the District of Columbia. For more information, visit kp.org.