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Kaiser Permanente of Georgia Ranks Highest in South Atlantic Region in 2017 J.D. Power Member Health Plan Study

Kaiser Permanente leads health plans in member satisfaction in the South Atlantic Region, which comprises Georgia, North Carolina and South Carolina

May 31, 2017



Male physician chatting with a mom and teen girl in the waiting room

ATLANTAKaiser Permanente of Georgia, for the eighth consecutive year, remains the highest-rated health plan in the South Atlantic region, according to the J.D. Power 2017 U.S. Member Health Plan StudySM. Kaiser Permanente has more than 300,000 members in metro Atlanta, where it operates 26 medical centers.

Earning a total of 791 points on a 1,000-point scale, Kaiser Permanente of Georgia scored 84 points above the regional average for overall member satisfaction. The health plan also received the highest scores in the categories of cost, coverage and benefits, customer service, provider choice, as well as information and communication.

“We strive to provide our members with an exceptional experience, whether they are receiving care in our medical centers, or connecting with us via the phone or internet,” said Jim Simpson, president of Kaiser Permanente of Georgia. “We will continue to offer affordable health plans to ensure more Georgians have convenient access to high-quality care.”

Kaiser Permanente of Georgia members have exclusive access to more than 450 board-certified physicians with the Southeast Permanente Medical Group, one of the largest multi-specialty medical groups in the state. Care teams practice at the health plan’s 26 medical centers and four partner hospitals. Members are also encouraged to manage their care online at kp.org, where they can email their doctors, view their medical history, make appointments, refill prescriptions and learn about Kaiser Permanente’s free health and wellness classes.

“We believe in empowering our patients with the information and support they need to achieve their health goals,” said Mary Wilson, MD, president and executive medical director of the Kaiser Permanente medical group. “Patients who feel they have a health care team committed to helping them thrive have a greater level of satisfaction with their overall care experience.”

Now in its 11th year, the J.D. Power 2017 U.S. Member Health Plan StudySM reflects the results of a survey completed by more than 33,000 members of 168 commercial health plans across the country. Learn more about the study at http://jdpower.com. To hear Kaiser Permanente members talk about their care experience in their own words, visit www.kaiserpermanentecarestories.org.

About Kaiser Permanente of Georgia
Kaiser Permanente is Georgia’s largest not-for-profit health plan. Its mission is to provide high quality, affordable health care services to improve the health of its members and the communities it serves. Kaiser Permanente serves more than 300,000 members in a 28-county service area in metro Atlanta with care focused on their total health and guided by their personal physicians, specialists, and team of heath care providers. Expert and caring medical teams are supported by industry-leading technology and tools for health promotion, disease prevention, state-of-the art delivery, and world-class chronic disease management. Nationally, Kaiser Permanente is recognized as one of America’s leading health care providers, serving 11.8 million members in eight states and the District of Columbia. For more information, visit share.kp.org.