Kaiser Permanente Flagship App Surpasses 1 Million Downloads

Members stay close to doctors and other care providers through award-winning app

Press Release
Image from animation about the KP mobile app

OAKLAND, Calif. — Kaiser Permanente announced today that its flagship app, the KP App, has been downloaded more than 1 million times. The app empowers members to connect with their doctors, other care providers and their personal health information anytime, anywhere.

“We’re seeing that members are using the app most often to securely email their doctors and manage appointments,” said Madhu Nutakki, vice president of digital presence technologies, Kaiser Permanente. “Giving members the ability to quickly and easily connect with their doctors and other care providers, no matter where they are, empowers them to become actively engaged in their health care.”

Members also can use the app to view lab test results and medical record information, refill prescriptions, and find Kaiser Permanente locations and services. “I like to think of the KP App as a digital Kaiser Permanente medical center. Everything is there when and where you need it, all in one place, and that’s where the real value lies,” Nutakki said.

Access to My Health Manager features has been associated with improved health outcomes, member satisfaction and member retention. “The convenience of digital tools in all markets is evident. What’s really exciting about digital tools for Kaiser Permanente is how they can help our members reach their health goals and form meaningful relationships with their doctors and other care providers,” said Susan Moon, vice president of member and market facing digital services, Kaiser Permanente.

Kaiser Permanente members have had online access to these powerful health management tools through My Health Manager on kp.org for years. “We know they love these tools. Our goal with the app was to move those tools to an even more convenient platform and create an experience that is engaging and functional, that anyone can use,” said Brian Gardner, executive director of the mobility center of excellence, Kaiser Permanente.

In 2013 the KP App won a Best in Class Interactive Media Award, its top honor, and a Silver Web Health Award. The app also received a Gold eHealthcare Leadership Award for Best Mobile Communications.

Download the app for free on iTunes or Google Play.

About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve approximately 9.3 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: kp.org/share.