News & Views

Fires in Northern California

Updated: October 26, 2017



Kaiser Permanente logo, white letters on blue background

Updated 3 p.m. Wednesday, Oct. 25

Kaiser Permanente Santa Rosa hospital and emergency department have reopened.


Updated 4:25 p.m. Friday, Oct. 20

Kaiser Permanente Santa Rosa hospital and emergency department remain closed. Our commitment to the health and safety of our patients and staff is our highest priority. The building is undergoing extensive cleaning, restocking and evaluation prior to reopening. We look forward to reopening our hospital and continuing to serve our community and will provide further information when it is available.

Kaiser Permanente medical offices at 401 Bicentennial Way reopened on Monday, Oct. 16 and are operating as scheduled. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855. In addition, video visits and telephone appointments are available for primary care needs. For questions about pharmacy services, including redirecting mail-order prescriptions, call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.


Updated 2:45 p.m. Wednesday, Oct. 18

Kaiser Permanente is working on the goal of reopening its hospital and emergency department in Santa Rosa on Friday, October 20, pending successful completion of surveys by state agencies. Our commitment to the health and safety of our patients and staff is our highest priority. Due to the fire’s proximity to our building, the hospital is undergoing extensive cleaning prior to reopening.

Our medical offices at 401 Bicentennial Way reopened on Monday, Oct.16.

We look forward to reopening our hospital and continuing to serve our community.


Updated 9 a.m. Monday, Oct. 16

Our Santa Rosa hospital and emergency department remain closed until further notice. We are working with local authorities to determine when we will be able to resume normal operations.

Santa Rosa medical offices at 401 Bicentennial Way are open beginning Monday, Oct. 16, 9 a.m. to 5 p.m. for urgent walk-in and primary care appointments, with the reintroduction of other services throughout the week.  The pharmacy is open 9 a.m. to 8 p.m.  Access to the medical offices is available at the Bicentennial and Ventura entrance. All other access points are closed.

The Mental Health and Wellness Center at 2235 Mercury Way, Santa Rosa, is open 8:00 a.m. to 7 p.m. for mental health urgent walk-in and scheduled appointments.

Rohnert Park medical offices at 5900 State Farm Dr. are open 8:30 a.m. to 5 p.m. for urgent walk-in and primary care appointments.  The pharmacy is open 8:30 a.m. to 7 p.m.

Petaluma medical offices at 3900 Lakeville Highway are open 8 a.m. to 5 p.m.

Novato medical offices at 97 San Marin Drive are open 8 a.m. to 5 p.m.

Napa medical offices at 3285 Claremont Way and 1675 Permanente are open 10 a.m. to 4 p.m.

In addition, video visits and telephone appointments are available for primary care needs. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855.

Members who need a prescription or refill can go to any open Kaiser Permanente pharmacy. There are pharmacies open with scheduled hours in Santa Rosa, San Rafael, Rohnert Park, Petaluma, Novato, and Napa. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.


Updated 11:50 a.m. Saturday, Oct. 14

Our Santa Rosa medical center remains closed until further notice. We are working with local authorities to determine when we will be able to resume normal operations.

All routine prescheduled procedures and appointments at our Santa Rosa Medical Center are cancelled.

Rohnert Park medical offices at 5900 State Farm Dr. will be open Saturday, Oct. 14 and Sunday, Oct. 15, 8:30 a.m. to 5:00 p.m., for scheduled telephone appointments and urgent walk-in medical care, as well as open Monday through Friday.

The Mercury Way Mental Health office at 2235 Mercury Way is closed Saturday, Oct. 14 and Sunday, Oct. 15.  The offices will reopen Monday, Oct. 16, 8 a.m. to 7 p.m., and will accept walk-up appointments when open.

Petaluma medical offices at 3900 Lakeville Highway are open Saturday, Oct. 14 with limited services, 9 a.m. to 2 p.m.

Napa medical offices at 3285 Claremont Way and 1675 Permanente are open Saturday, Oct. 14, 10 am to 4 p.m.

In addition, video visits and telephone appointments are available for primary care needs. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855.

Our pharmacies in the Santa Rosa Medical Center are currently closed. Members who need a prescription or refill can go to any open Kaiser Permanente pharmacy. There are pharmacies open with scheduled hours in San Rafael, Rohnert Park, Petaluma, Novato, and Napa. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.


Updated 1:00 p.m. Friday, Oct. 13

We are well prepared to treat patients with respiratory issues in our medical offices and emergency rooms. As air quality continues to be affected in Northern California, we have increased our supplies of respiratory medications and are reaching out to our members who may be at most risk, including young children. In addition, our physicians and nurses are out in the North Bay communities most heavily impacted to help identify and treat those affected by the fires.

We are beginning to track data related to respiratory cases and are working with state and local authorities to provide information to help define the extent of the problem regionwide.


Updated 11:45 a.m. Thursday, Oct. 12

Our Santa Rosa Medical Center remains closed until further notice. We are working with local authorities to determine when we will be able to resume normal operations.

All routine pre-scheduled procedures and appointments at our Santa Rosa Medical Center are cancelled. Walk-up urgent care is available in Rohnert Park. Our Napa medical offices are open with some services. In addition, video visits and telephone appointments are available for primary care needs. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855.

Our pharmacies in the Santa Rosa Medical Center are currently closed. Members who need a prescription or refill can go to any open Kaiser Permanente pharmacy. There are pharmacies open in San Rafael, Rohnert Park, Petaluma and Novato. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.


Updated 4:45 p.m. Wednesday, Oct. 11

With the exception of our Santa Rosa Medical Center, all our Northern California Kaiser Permanente emergency departments are open and prepared to treat patients.

Due to heavy smoke throughout the Bay Area, our emergency departments are seeing people seeking care for respiratory issues. If you are experiencing an emergency, call 9-1-1. If you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease — Kaiser Permanente recommends that you:

•    Stay indoors and keep your windows closed (unless instructed otherwise).
•    Use “controller” steroid inhalers (like QVAR) as prescribed.
•    Use “quick relief” inhalers to help with shortness of breath.
•    If you have oxygen, use it if you have difficulty breathing.
•    Turn on your air conditioner to see if it helps, especially if it’s central air. If you have a window A/C unit, make sure the filter is clean.
•    Use fans in each room to help move the air in your house.


Updated 7 p.m. Tuesday, Oct. 10

Our Santa Rosa Medical Center remains closed until further notice. We are working with local authorities to determine when we will be able to resume normal operations.

All routine pre-scheduled procedures and appointments at our Santa Rosa Medical Center, Rohnert Park, Mercury Way and Napa medical offices are cancelled. Walk-up urgent care is available in Rohnert Park. In addition, video visits and telephone appointments are available for primary care needs. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855.

Our pharmacies in Santa Rosa and Napa are currently closed. Members who need a prescription or refill can go to any open Kaiser Permanente pharmacy. There are pharmacies open in San Rafael, Petaluma and Novato. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.


Updated 5 p.m. Monday, Oct. 9

Evacuation of approximately 130 patients from the Santa Rosa medical center was successfully completed by 6 a.m. Monday due to fires burning in the area. The majority of our patients were transferred to Kaiser Permanente in San Rafael. Patients were also sent to our Kaiser Permanente San Francisco and Oakland medical centers, and other local community hospitals. Our top priority is the safety of our patients, members, staff and our community.

Patients requiring medical support were transported to other facilities by ambulance. Non-critically ill patients were transported via private buses. We want to extend our thanks and appreciation to our dedicated staff who worked tirelessly to ensure all patients were evacuated quickly and to our patients and their families for their cooperation and support.

Our Santa Rosa hospital and Napa medical offices were not damaged, but were closed Monday and scheduled appointments and surgeries were cancelled.

All routine prescheduled procedures and appointments for Tuesday at our Santa Rosa Medical Center, Rohnert Park and Mercury Way medical offices are cancelled. For members needing to be seen, walk-up urgent care will be available in Rohnert Park. In addition, members are encouraged to use video visits and telephone appointments for primary care needs. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855.

Our pharmacies in Santa Rosa and Napa are currently closed. Members who need a prescription or refill can go to any open Kaiser Permanente pharmacy. There are pharmacies open in San Rafael, Petaluma and Novato. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.

Families seeking information about patients who were evacuated from the Kaiser Permanente Santa Rosa hospital can call at 855-599-0033. Kaiser Permanente nurses and other staff are encouraged to contact their local staffing centers if they are available to assist.

Kaiser Permanente is making an initial $250,000 donation to the American Red Cross to help with the community’s immediate needs. We will continue to evaluate the situation and provide more information as it becomes available.

It’s important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. Kaiser Permanente recommends that you:

  • Stay indoors and keep your windows closed (unless instructed otherwise).
  • Use “controller” steroid inhalers (like QVAR) as prescribed.
  • Use “quick relief” inhalers to help with shortness of breath.
  • If you have oxygen, use it if you have difficulty breathing.
  • Turn on your air conditioner to see if it helps, especially if it’s central air. If you have a window A/C unit, make sure the filter is clean.
  • Use fans in each room to help move the air in your house.