Thinking Healthy

Operational Excellence



Coordinated, Convenient Care for Healthier Outcomes

We have always believed that the best way to deliver high-quality, affordable care is to integrate into one system these three components: multispecialty physician groups, fully equipped medical facilities and a nonprofit health plan. Our integration doesn’t stop with how we’re structured, though. It flows into how we work together to create a coordinated experience for our members.

In addition to a personal physician, our health care professionals and support staff work together to meet each member’s needs. Through an advanced electronic health record system, our care teams have immediate access to patients’ medical information so members are assured their care is coordinated and current.

We provide many types of medical services at the same medical center, giving members one-stop service for routine care, laboratory tests, X-rays and pharmacy, plus timely access to specialty care, health education classes, optical services and other health care services.

We are committed to ethical conduct and integrity in our work, and we work hard to protect the privacy of our members, prevent fraud and use health care resources wisely to remain a leader in operational excellence.

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