Live Healthy

Live Healthy

Being in good health is something we all aspire to. Good health lets us engage more fully with our friends and family, pursue our passions, and enjoy all the experiences of being alive. As a trusted health care organization with a powerful commitment to care, we strive to provide the systems, places and people that help our members and our communities achieve the best health possible. We help people thrive.

Executive letter

In the nearly 70-year history of Kaiser Permanente, our mission to provide high-quality and affordable health care has never been more important.

Man waiting for train

The U.S. health care system is undergoing a dramatic change, and with the implementation of the Affordable Care Act, millions of Americans began to shop for and purchase health coverage using online marketplaces. We worked diligently to successfully prepare for the opening of these new federal and state health care exchanges, and to meet the varied needs of our new and existing members.

In this 2013 annual report, you’ll see that Kaiser Permanente continued to demonstrate its national leadership in providing high-quality care and service. Once again we achieved some of the best clinical results, safety ratings and member satisfaction scores in the nation. We were ranked highest in satisfaction in the J.D. Power and Associates 2013 Member Health Plan Study and also led the nation in 2013 with the most Medicare 5-star health plans.

We are proud of the work our 17,000 physicians and 174,000 employees do each and every day to improve the health and well-being of our members and the communities we serve.

Going forward, we will continue to advance our mission on affordability, and make the high-quality care we provide more affordable and more accessible for millions of Americans. Our goal is not simply to slow the rise in health care costs. It is to provide more affordable pricing – while continuing to enhance the quality and service we provide – so health care becomes more affordable to everyone, today, tomorrow and for the next 70 years.

This is our mission. This is our obligation.

Bernard J. Tyson

Bernard J. Tyson
Chairman and CEO
Kaiser Foundation Health Plan, Inc.
Kaiser Foundation Hospitals

Jack Cochran, MD, FACS

Jack Cochran, MD, FACS
Executive Director
The Permanente Federation, LLC

Quality care

We strive to achieve clinical excellence by giving our patients the best possible care and service from top doctors, nurses and other care providers. With compassion and expertise, our care teams push the boundaries in technology and in improving care practices — all with the hope of making lives better.

Doctor looking at charts with nurse

Awards recognize our
quality and excellence

Our efforts to continually improve patient care have been widely recognized. In 2013, Kaiser Permanente achieved some of the best clinical scores, safety ratings and member satisfaction rankings in the nation.

Read story about our awards

Doctor speaking with patient

Treating cancer with
360 degrees of care

We support members and their families who face cancer with a multidisciplinary team of oncologists, surgeons, pharmacists, nurses and care coordinators.

Read story about treating cancer care

Patient checking in for visit

Advancing care and treatment
for HIV patients

Kaiser Permanente is among the top providers of HIV/AIDS care in the nation, and we’ve eliminated disparities to provide that care to all our patients.

Watch video and read story about advancing
care and treatment for HIV patients

Women on kp.org app on mobile phone

Information technology
makes everything click

Kaiser Permanente is committed to provide high-quality, affordable care that is easy and convenient to access. Technology plays a big role in ensuring that our members can access the information and care wherever they may be, whenever they need it.

Read story about information technology

Nurse in OR scrubs

Superb nursing — leading
the way to safer care

Did you know that the pressure ulcer rate among patients at some U.S. hospitals can range as high as 4 to 10 percent? Kaiser Permanente hospitals, on the other hand, cut the pressure ulcer rate to just 0.24 percent by the end of 2013.

Read story about superb nursing

Nurse speaking with patient

Expert care — at all stages of life

Palliative care focuses on providing patients with relief from the symptoms, pain and stress of a serious illness — whatever the diagnosis — with the goal to improve the quality of life for both the patient and the family.

Read story about expert care

Mother holding newborn

Breastfeeding — bringing up babies

In 2013, Kaiser Permanente, working with the partnership for a Healthier America, completed its commitment to improve the health of nearly 100,000 babies and mothers in its care.

Read story about breastfeeding

221,660inpatient surgeries

1.7 millioncolorectal cancer screenings

36.5
million
doctor office visits

962,852mammograms

93,675babies delivered

221,660inpatient surgeries

1.7 millioncolorectal cancer screenings

36.5
million
doctor office visits

962,852mammograms

93,675babies delivered

Doctor speaking with nurse

Awards recognize our quality and excellence

Our efforts to continually improve patient care have been widely recognized. In 2013, Kaiser Permanente achieved some of the best clinical scores, safety ratings and member satisfaction rankings in the nation. All of this recognition reflects our unique patient- and family-centered care that begins with a holistic approach to care that underscores preventing illness and promoting total health.

Doctor speaking with patient

Treating cancer with 360 degrees of care

We support members and their families who face cancer with a multidisciplinary team of oncologists, surgeons, pharmacists, nurses and care coordinators. Our new cancer care site, also available in Spanish, offers a 360-degree approach to surround members with resources and support, from prevention and treatment, to living well after recovery.

Our screening programs for breast, cervical and colorectal cancer are among the best in the nation, due in large part to our electronic health record system. The system reminds clinicians and patients about their regular screening, which means more cancers are detected at an early, treatable stage. If cancer is found, the system coordinates the patient’s information with their whole care team, who uses the latest technology available for treatment.

Patient checking in for visit

Advancing care and treatment for HIV patients

Kaiser Permanente is among the top providers of HIV/AIDS care in the nation, and we’ve eliminated disparities to provide that care to all our patients.

In 2013, four community organizations received $2 million in financial assistance and evaluation support from Kaiser Permanente through our Community-Based Test and Treat Initiative.

These awardees are developing innovative approaches to prevent new HIV infections; identifying HIV positive patients sooner, getting them into high quality HIV care sooner and remain in such care, and reducing disparities among minority populations disproportionately impacted by HIV disease (particularly the gay, African-American and Latino communities).

Ultimately, we hope to advance the field of community-based HIV prevention and eliminate new cases of HIV in U.S. populations.

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Women on kp.org app on mobile phone

Information technology makes everything click

Kaiser Permanente is committed to provide high-quality, affordable care that is easy and convenient to access. Technology plays a big role in ensuring that our members can access the information and care wherever they may be, whenever they need it.

In 2013, Kaiser Permanente received significant recognition for its information technology leadership.

Kaiser Permanente’s California hospitals were recognized for technology integration at all levels throughout the organization. Kaiser Permanente also won awards for Organizational Commitment and Best Mobile Communications KP mobile app. Kaiser Permanente has been named one of the best places to work in Information Technology from Computerworld magazine.

All of Kaiser Permanente’s national data centers received Continuous Availability awards, and won an additional award for increasing efficiencies in its older data centers. Since 2008, Kaiser Permanente has garnered more than 62 awards and honors recognizing its leadership in health information technology. At Kaiser Permanente, we keep working to keep good health just a click away.

Nurse looking to the left

Superb nursing — leading the way to safer care

Did you know that the pressure ulcer rate among patients at some U.S. hospitals can range as high as 4 to 10 percent? Kaiser Permanente hospitals, on the other hand, cut the pressure ulcer rate to just 0.24 percent by the end of 2013. That remarkable difference and achievement can be attributed directly to the superb nursing care our patients receive. People trust us with their care and put their lives in our hands every day with the belief that we will be worthy of their trust.

Nurse talking to patient

Expert care — at all stages of life

Palliative care focuses on providing patients with relief from the symptoms, pain and stress of a serious illness — whatever the diagnosis — with the goal to improve the quality of life for both the patient and the family.

In 2013, Kaiser Permanente's Moanalua Hospital in Honolulu, Hawaii, underwent the stringent process to receive the Joint Commission Advanced Certification for Palliative Care. This certification "recognizes hospital inpatient programs that demonstrate exceptional patient and family-centered care and optimize the quality of life for patients...with serious illness."

Palliative care addresses the physical, social, spiritual and emotional needs of patients and encourages independence and awareness of choices and options. Palliative care programs have demonstrated effectiveness in greater patient and family satisfaction, improved pain control, decreased anxiety, and reduced utilization and costs.

Mother holding newborn

Breastfeeding — bringing up babies

In 2013, Kaiser Permanente, working with the Partnership for a Healthier America, completed its commitment to improve the health of nearly 100,000 babies and mothers in its care. By instituting new guidelines in all Kaiser Permanente hospitals that offer maternal and child health services, we helped make breastfeeding a priority for each child born in one of our hospitals — ensuring every baby gets the healthiest start possible. We also created a hospital breastfeeding practices guide (PDF) to improve maternity care, and shared it publicly.

Kaiser Permanente achieved the highest standard in breastfeeding in 28 hospitals that offer maternal and child health services.

Total health

We stand for Total Health and know that achieving optimal health and well-being requires more than excellent medical care. We strive to support the full continuum of health, and to help make the healthy choice the easy choice for our members and others in the communities we serve.

Man working out with dumbbell

Exercise as a vital sign

The simple practice of asking patients about their physical activity actually helps them achieve their health goals, according to a 2013 study from Kaiser Permanente.

Read story about excercise

Mother slicing pineapple with her child

Healthy behaviors are key to combatting obesity

As the role of the health care system continues to expand beyond the exam room and into the community, the next frontier in obesity prevention and encouraging healthy living is not only about preventing chronic disease by engaging with patients as partners, but also about supporting simple strategies for healthy eating and active living.

Watch video and read story about combatting obesity

Doctor holding baby

Making Kaiser Permanente the healthiest place to work

Kaiser Permanente, in partnership with the Coalition of Kaiser Permanente Unions, announced a groundbreaking employee incentive effective in 2014. The voluntary employer plan takes a collective approach to workforce wellness, and encourages and empowers Kaiser Permanente employees to make their own health a priority.

Watch video and read story making Kaiser Permanente the healthiest place to work

Doctor looking at X-rays with patient in Kaiser Permanenete Mobile Health Vehicle

Imagining Care Anywhere

Your expectations for Total Health do not begin or end in our offices or hospitals, so ours cannot either. As we build strategies to support healthy behavior choices through programs in our communities, workplaces, and schools, we are also striving to harness the powers of technology.

Read story about imagining care anywhere

man working out with dumbbell

Exercise as a vital sign

The simple practice of asking patients about their physical activity actually helps them achieve their health goals, according to a 2013 study from Kaiser Permanente. Since 2009, during routine office visits, we ask our members about their level of physical activity and document that information in their electronic health record, alongside common vital signs like blood pressure and heart rate. This practice prompts important conversations between patients and their care team, and provides an important opportunity to connect them to resources and activities that promote better health.

In this study by Kaiser Permanente researchers found that consistently asking patients about their physical activity habits is associated with weight loss in overweight patients and improved glucose control in patients with diabetes. The health improvements achieved were clinically significant. This simple but powerful practice is one more way we support total health.

Mother eating pineapple with her child

Healthy behaviors are key to combatting obesity

As the role of the health care system continues to expand beyond the exam room and into the community, the next frontier in obesity prevention and encouraging healthy living is not only about preventing chronic disease by engaging with patients as partners, but also about supporting simple strategies for healthy eating and active living. To that end, health care leaders must work both within and beyond their clinic walls to achieve the larger vision of improved overall population health and continue the discussion about the science behind individual change.

This vision requires creative partnerships between health care institutions and community organizations to promote healthy lifestyles for patients. It also requires health care leaders to explore the science of behavior design to find new ways to make the healthy choice easy and accessible within communities and in the delivery system.

In May 2013, Kaiser Permanente, the American Heart Association and the National Business Group on Health convened 250 health and behavioral science experts at the Forum for Healthy Behavior Change in Washington, D.C. Attendees were invited to think about the science of behavior change, which health strategies most effectively address social and environmental contributors to obesity, and how limited resources can be prioritized for the greatest impact on lowering obesity.

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Doctor holding baby

Making Kaiser Permanente the healthiest place to work

Kaiser Permanente, in partnership with the Coalition of Kaiser Permanente Unions, announced a groundbreaking employee incentive effective in 2014. The voluntary employer plan takes a collective approach to workforce wellness, and encourages and empowers Kaiser Permanente employees to make their own health a priority.

The Total Health Incentive Plan is designed to encourage eligible employees to adopt and maintain healthy lifestyles, and will be based on achieving collective improvements in the at-risk population across four health risk areas: blood pressure, body mass index (BMI), cholesterol levels and smoking status.

Furthermore, employees who volunteer to become Wellness Champions will work with their colleagues to help them improve their health by engaging in programs such as walking meetings and walking clubs, healthy menus for meetings, healthy cooking programs, and smoking cessation workshops.

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Doctor looking at X-rays with patient in Kaiser Permanenete Mobile Health Vehicle

Imagining Care Anywhere

Your expectations for Total Health do not begin or end in our offices or hospitals, so ours cannot either. As we build strategies to support healthy behavior choices through programs in our communities, workplaces, and schools, we are also striving to harness the powers of technology. Imagining Care Anywhere invites our workforce to envision what’s possible and design for the future, today.

At our Garfield Innovation Center, we've built an immersive experience that allows us to share that vision and spark conversation between physicians and nurses, employees and Kaiser Permanente members, strategic partners, lawmakers, and thought leaders. We've created traveling exhibits to share that vision more broadly.

Innovation and research

Our use of technology and commitment to research and innovation are transforming the future of health. By leveraging the full potential of our integrated model, we ask and answer the questions that are changing how care is delivered and improving health outcomes.

Women looking at kp.org on an iPad while sitting on the beach

Online access to a healthier you

My Health Manager on kp.org and our related mobile app gives members access to powerful health care support to schedule appointments, email doctors, refill prescriptions, view lab results, find health resources and pay premiums online.

Watch video and read story about online access

Lab test results viewed online

Secure emails sent

Online requests for appointments

Online prescription refills

Members using My Health Manager

3.6 million

14.8 million

4.4 million

34.4 million

14.7 million

3.6 millionOnline requests for appointments

14.8 millionOnline prescription refills

4.4 millionMembers using My Health Manager

34.4 millionLab test results viewed online

14.7 millionSecure emails sent

Women doing a video teleconferencing checkin with her doctor

Shortening the distance for care

In Georgia, Kaiser Permanente members with weekly behavioral health appointments benefit from new breakthroughs in video teleconferencing.

Watch video and read story about
shortening the distance for care

Doctor looking over research findings

Translating research into practice

As a health care leader, we are committed to translating learning — from the data we collect in the course of patient care — to improve practice. We do so within Kaiser Permanente, and through publications and knowledge sharing throughout the world.

Read story about translating research into practice

Doctors on an iPad

Technology lets caregivers
focus on care

Technology helps with care in every part of Kaiser Permanente, including in the hospital where it can have a lifesaving impact.

Read story about technology

Doctor smiling

Improving performance
at the front line

Our award-winning care starts at the front line. Kaiser Permanente’s performance improvement strategy was developed with strategic guidance from the Institute for Healthcare Improvement to address system-level issues.

Read story about improving performance

Women looking at kp.org on an iPad while sitting on the beach

Online access to a healthier you

My Health Manager on kp.org and our related mobile app gives members access to powerful health care support to schedule appointments, email doctors, refill prescriptions, view lab results, find health resources and pay premiums online. Kaiser Permanente members may also access kp.org on behalf of their family.

And millions of people are benefiting. In 2013, kp.org had more than 131 million visits: 34.4 million lab results viewed, 14.8 million prescriptions filled, and 14.7 million secure emails sent to providers. Members using online Healthy Lifestyle programs shared powerful results, with 56 percent reporting weight loss, 58 percent quitting smoking, and participants with insomnia experiencing a 32-minute average increase in nightly sleep. Members with diabetes who used kp.org increased their medication adherence and showed improved cholesterol levels and health outcomes.

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Kaiser Permanente Mobile Apps

Kaiser Permanente
Every Body Walk!
Mix It Up by HealthWorks

Thrive Across America
Women doing a video teleconferencing checkin with her doctor

Shortening the distance for care

In Georgia, Kaiser Permanente members with weekly behavioral health appointments benefit from new breakthroughs in video teleconferencing. Because not every facility is staffed to treat all conditions, patients sometimes needed to drive long distances for treatment. But now appointments can occur at their nearest Kaiser Permanente facility — in dedicated Kaiser Permanente teleconference rooms using real-time, high-definition, high-resolution images that enable eye contact and close communication. Patients enjoy added convenience while saving time and costs associated with travel.

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Lab technicians conducting research in lab

Sharing research, saving lives

Research has been fundamental to Kaiser Permanente since our inception. In 1942, founder Henry J. Kaiser emphasized the important contribution research could make to the health of the communities we serve.

In 2013, Kaiser Permanente researchers published 1,169 articles in peer-reviewed journals, and conducted 4,184 research studies with important results for care delivery such as: pre-pregnancy hormone testing may indicate gestational diabetes risk, severe low blood sugar occurs often in patients with Type 2 diabetes, and long-term use of common heartburn and ulcer medications are linked to vitamin B12 deficiency, to name a few.

Also in 2013, Kaiser Permanente’s Center for Effectiveness and Safety Research coordinated Kaiser Permanente’s participation in a new initiative from the Patient-Centered Outcomes Research Institute to build a national research infrastructure and network — with the goal of improving patient outcomes through research on the effects of different treatments for diverse patients. The Kaiser Permanente-led network is focusing on colorectal cancer, congenital heart disease, and obesity.

Research studies that examine large numbers of patients are typically very challenging, requiring significant investment of time and resources. But large-scale studies conducted in delivery systems — like the ones made possible through this powerful network — are most likely to improve clinical practice because the populations studied are more relevant to clinical practice and the interventions are more feasible to adopt in routine care delivery.

Doctor looking over research findings

Translating research into practice

As a health care leader, we are committed to translating learning — from the data we collect in the course of patient care — to improve practice. We do so within Kaiser Permanente, and through publications and knowledge sharing throughout the world.

Our implant registries are an important part of that commitment. These registries help care teams improve the quality of care provided to our members by providing detailed information on the performance of implants, such as artificial joints and cardiac stents.

The National Quality Forum and The Joint Commission, in 2013 applauded Kaiser Permanente for “the pioneering innovations of their implant registries, which have shown unsurpassed and proven benefits for patient safety, quality, outcomes and cost effectiveness in their integrated healthcare system.”

In 2013, we also shared the findings of two studies enabled by these industry-leading tools. One found that hip replacements were more likely to fail in women. The second found that diabetes does not increase the risk of surgical complications for those undergoing total knee replacements.

Doctors on an iPad

Technology lets caregivers focus on care

Technology helps with care in every part of Kaiser Permanente, including in the hospital where it can have a lifesaving impact.

Formerly, respiratory therapists and registered nurses spent time typing ventilator readings and settings into a patient’s electronic medical record. Now, because of advanced technology, information is transferred automatically to each patient’s record — a literal lifesaver for patients who rely on a ventilator to help them breathe. All data is given a final review by a nurse or therapist.

This integration took place in 2013 in three adult intensive care units in Honolulu, Fontana and Los Angeles and is in the process of being in our intensive care units.

Dialysis machines, electrocardiographs and fetal monitors have been similarly integrated into our electronic health record system, Kaiser Permanente HealthConnect®. Given Kaiser Permanente’s commitment to high-quality health care, we’re making this kind of integration of medical devices a priority. It’s giving clinicians reliable access to vital information and patients a better, more personal, care experience.

Doctor in office

Improving performance at the front line

Our award-winning care starts at the front line. Kaiser Permanente’s performance improvement strategy was developed with strategic guidance from the Institute for Healthcare Improvement to address system-level issues. The approach is considered a model for both health care and other industries.

In partnership with trained improvement advisors, unit-based teams — a natural work groups of physicians, managers and front-line staff who work collaboratively to solve problems, improve performance and enhance quality — pursue performance improvement in every department of our learning organization. Working closely with union partners, tens of thousands of Kaiser Permanente staff and managers are engaged to help improve performance. Overall, our performance improvement work has resulted in an estimated $281 million in cost savings since 2008. And, as part of the organizational quality strategy, has supported Kaiser Permanente's pursuit of best in class quality performance.

Community

We believe healthy communities and healthy environments are foundational to improving the health of our members and the people in the communities we operate. In 2013, we continued to expand access to care and coverage, create healthy environments and shape health knowledge. Take a look at the 2013 Community Benefit Snapshot.

Doctor holding baby

Providing care and coverage
to those in need

We believe everyone deserves access to high-quality, affordable health care. We invested $1.8 billion in subsidized care and coverage programs to help low-income individuals and families gain access to health care coverage.

Watch video and read story providing care and coverage to those in need

Doctor checking patients heart rate

Supporting our community
safety nets

In 2013, Kaiser Permanente invested $18 million to support the safety net providers and public health departments in the communities we serve.

Read story about supporting our community safety nets

Child standing on grass

Measureable impact of being green

Kaiser Permanente recognizes that the health of individuals and the health of communities and environments are inextricably linked. For nearly 70 years we have worked to protect the natural environment to support the health and well-being of those we serve.

Read story about the measureable impact of being green

Kids working with an adult in a community garden

Learning what communities need

Good health begins in communities, where people spend the majority of their everyday lives. And yet, no two communities are the same. Community Health Needs Assessments (CHNAs) identify what each community needs to thrive.

Read story about learning what communities need

Cast from Educational Theater Programs Nightmare on Puberty St.

Educational Theatre Program
earns applause

Over the past 26 years, more than 16 million people have experienced our award-winning Educational Theatre Program.

Watch video and read story about the Educational Theatre Program

Children holding an apple smiling

A+ for health in K-12 Schools

Schools give communities a focal point for coming together to generate positive change. According to the Institute of Medicine, schools are in a unique position to support health and should be strengthened as "the heart of health."

Watch video and read story about K-12 Schools

Friends walking

Get walking! And start a revolution

Walking is a simple form of physical activity that is accessible to most people.

Kaiser Permanente joined with America Walks, and the Every Body Walk! Collaborative to host the first National Walking Summit in Washington, D.C. More than 375 walkers and proponents of walkable communities came together to build a movement about movement.

Watch video and read story about Get walking!

558,461 children and adults enrolled in Medicaid and charitable health coverage programs

$29.6 million invested in medical research development

970,994 children and adults reached by Educational Theatre Programs

1,169 articles published in peer-reviewed journals

$175.4 million grants and donations to support community health

$1.9 billion invested in communities

4,184 research studies conducted

$49.8 million donated to safety-net clinics, hospitals and health departments

54 farmers markets

165,000 Every Body Walk! mobile app downloads

Doctor smiling with mother and baby

Providing care and coverage to those in need

We believe everyone deserves access to high-quality, affordable health care. We invested $1.8 billion in subsidized care and coverage programs to help low-income individuals and families gain access to health care coverage. Medical Financial Assistance, Charitable Health Coverage and government programs — like Medicaid and Children’s Health Insurance Plan lower financial barriers — provide free or deeply subsidized health coverage and improve access to public health care programs.

In 2013 more than 109,000 Kaiser Permanente patients struggling to pay out-of-pocket expenses received Medical Financial Assistance. More than 95,000 people, including 84,500 children who have no access to public or private health coverage programs, received Charitable Health Coverage providing the privileges and benefits that come with a Kaiser Permanente membership card. And we served more than 460,000 people through government programs, like Medicaid and CHIP.

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Doctor talking with patient in exam room

Supporting our community safety nets

In 2013, Kaiser Permanente invested $49.8 million to support the safety net providers and public health departments in the communities we serve. We partner with community health centers, public hospitals, local health departments and school health centers to ensure that vulnerable populations have access to the high-quality, affordable health care.

Working closely with universities and the Institute for Healthcare Improvement we advance performance improvement and leadership development programs for health care providers committed to serving low-income and vulnerable populations. Nearly 400 health professionals and students benefited from scholarships, fellowships and other training programs that enable them to excel as they work with our safety net partners.

Child standing on grass

Measureable impact of being green

Kaiser Permanente recognizes that the health of individuals and the health of communities and environments are inextricably linked. For nearly 70 years we have worked to protect the natural environment to support the health and well-being of those we serve. We focus not only on our own environmental impacts, but also on the broad environmental forces that affect us all.

Kaiser Permanente is a health care leader in saving energy and water, purchasing safer materials, sourcing sustainable food, and reducing waste. We have committed to aggressive targets for reducing greenhouse gas emissions through on-site renewable energy use and energy conservation measures; providing sustainable food for patient meals; safe recycling of single-use medical devices to eliminate waste; and eliminating toxins such as *DEHP and PVC from many medical supplies.

In 2013, Kaiser Permanente opened its first **LEED Gold Hospital in Portland, OR and committed to ensuring all new construction projects meet LEED Gold standards.

17 million kilowatt hours of power annually from onsite solar panels

38,905 tons of our waste materials reused, recycled, or composted

Safer Alternatives for $15.1 million worth of medical products with chemicals of concern



— *Bis(2-ethylhexyl) phthalate (DEHP) is a chemical used to soften PVC plastic, often used in medical devices; can cause harm to patients.
— **LEED: Leadership in Energy & Environmental Design - a green building certification program that recognizes best-in-class building strategies and practices.

People at work in a community garden

Learning what communities need

Good health begins in communities, where people spend the majority of their everyday lives. And yet, no two communities are the same. Community Health Needs Assessments (CHNAs) identify what each community needs to thrive. In 2013, Kaiser Permanente conducted 41 CHNAs across all of the communities we serve. These assessments are helping us understand community needs.

In addition, we worked with public health research groups and developed a set of consistent assessment tools at chna.org, which enable others to gain insight into what is driving health outcomes. These tools provide the capacity to view, map and analyze measures of health in a particular community, and provide information that can be applied to help any community.

Characters from Educational Theatre Program's shows

Educational Theatre Program earns applause

Over the past 26 years, more than 16 million people have experienced our award-winning Educational Theatre Program. Trained actors use the imagination, interaction and immediacy of theatre to inspire positive behavior in audiences of all ages. These performances are free of charge and reached 970,994 at 1,541 schools in 2013.

Topics include physical activity, conflict management, bullying prevention, domestic violence, grief and loss, depression, sexually transmitted diseases, literacy, and drug, alcohol and tobacco abuse. Programs are developed in collaboration with health educators, community advisory committees and Kaiser Permanente physicians. By relying on community needs health assessments, programs are adapted to address the specific communities Kaiser Permanente serves.

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Children holding an apple smiling

A+ for health in K-12 schools

Schools give communities a focal point for coming together to generate positive change. According to the Institute of Medicine, schools are in a unique position to support health and should be strengthened as "the heart of health."

Whether student, staff or teacher; nearly one in five Kaiser Permanente members spends their day in schools. As part of our ongoing commitment to improve the health of our members and the communities we serve, Kaiser Permanente partners with local and national organizations to create a culture of health and wellness for students, staff and teachers in K-12 schools. Good school health has always been a priority for us and it’s a part of our mission to bring total health to all. With Thriving Schools, we deepen our involvement in the health and wellness of schools through partnerships that support efforts to make good health a part of everyday life.

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Friends walking with arms around each other

Get walking! And start a revolution

Walking is a simple form of physical activity that is accessible to most people.

Kaiser Permanente joined with America Walks, and the Every Body Walk! Collaborative to host the first National Walking Summit in Washington, D.C. More than 375 walkers and proponents of walkable communities came together to build a movement about movement.

The award-winning Every Body Walk! campaign supported these efforts with innovative tools, including a mobile app. The app encourages users to make walking part of their daily routine by tracking distance, time, and calories burned. In 2013, 165,000 people downloaded the mobile.

To further public awareness and to empower advocates, the campaign also released the 30-minute documentary, The Walking Revolution. This film details the powerful benefits of walking, investigates what makes communities walkable, and demonstrates how walking support a healthier environment, strong local economies and vibrant community life. Inspiring stories and comments from noted experts provide shining examples of how a regular 30-minute walk can change lives and communities.

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Download the app

Every Body Walk!

Our people

At Kaiser Permanente, we are 17,425 physicians and 174,415 employees who give our best — and have your best interest in mind.

Clinicians going over charts on iPad

We are looking out for you

The people of Kaiser Permanente share one passion: to provide the best possible care to our members.

Read story about we are looking out for you

Doctor smiling

17,425 doctors with your
best interest in mind

Kaiser Permanente serves its members with the combined abilities of 17,425 expert doctors. These physicians bring an enormous range of specialties, abilities and backgrounds to the patients they serve, while continuing to learn the latest protocols, techniques and technologies.

Watch video and read story about 17,425 doctors

Nurse looking over results with patient

Kaiser Permanente nurses — innovators improving patient care

Kaiser Permanente’s 48,285 nurses are the cornerstone of our patient care teams, and they put you, your family and our 9.1 million members at the center of everything they do, providing expert care every day.

Read story about Kaiser Permanente nurses

Girl smiling

Meeting the needs of our
diverse populations

The demographics of our member and patient populations continue to reflect the ever-expanding diversity of our nation. We seek to provide compelling value and great service for our diverse membership, in part by delivering personalized communications for all.

Read story about meeting the needs of our diverse populations

Volunteers working in kitchen for MLK day

Community service is in our DNA

Since our earliest days, Kaiser Permanente physicians and employees have embraced community service as an opportunity to put their skills, knowledge and time to work enriching their communities and assisting those in need.

Read story about community service

9.1 millionmembers

17,425physicians

48,285nurses

174,415employees

646hospitals, medical offices, and other facilities

646hospitals, medical offices, and other facilities

9.1 millionmembers

17,425physicians

48,285nurses

174,415employees

Clinicians going over charts on iPad

We are looking out for you

The people of Kaiser Permanente share one passion: to provide the best possible care to our members.

This shared focus is the driving force behind our unique labor-management partnership, which brings together some 130,000 union-represented employees, front-line managers and physicians into collaborative, high-functioning teams that put patient care first. Our members receive the benefit of the expertise and effort of the whole team.

And just like our diverse range of members, the people of Kaiser Permanente come from many backgrounds, speaking more than 150 languages, and bringing a broad scope of skills and experience to serve our members every day. Diversity and inclusion of our people — 17,425 physicians and 174,415 employees, including 48,285 nurses, serving 9.1 million members — are organizational values that are integrated into the very fabric of our organization, and they are essential to our success.

Doctor smiling

17,425 doctors with your best interest in mind

Kaiser Permanente serves its members with the combined abilities of 17,425 expert doctors. These physicians bring an enormous range of specialties, abilities and backgrounds to the patients they serve, while continuing to learn the latest protocols, techniques and technologies. They offer our members the best possible opportunity for excellent general and specialized medical care, and they do it with the individual in mind. Family Practitioner Amitabh Joglekar, MD, believes that this way of knowing and treating his patients produces excellent results:

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Doctors on an iPad

Kaiser Permanente nurses — innovators improving patient care

Kaiser Permanente’s 48,285 nurses are the cornerstone of our patient care teams, and they put you, your family and our 9.1 million members at the center of everything they do, providing expert care every day. Our nurses are not only focused on helping you achieve your health and wellness goals, they are innovators committed to improving the patient experience.

In 2013, Kaiser Permanente’s nursing leaders recognized the need to simplify routine nursing processes — and instinctively knew that by doing so caregivers could spend more time with you and your loved ones.

Given their efforts and their use of technology, the results were positive: new features were added to the electronic health record system in Kaiser Permanente HealthConnect®, which now allows caregivers to view all your health information in one place, at-a-glance. This means you and your nurse spend more time in meaningful conversations about your health and the care you receive.

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Meeting the needs of our diverse populations

The demographics of our member and patient populations continue to reflect the ever-expanding diversity of our nation. We seek to provide compelling value and great service for our diverse membership, in part by delivering personalized communications for all.

As an example, nearly three-quarters of a million Kaiser Permanente members prefer one of 150 languages other than English. To serve these members, 11,469 Kaiser Permanente employees and physicians are trained to deliver care and service, in many languages.

In the wake of expanding access to health care coverage to populations previously underserved, we also expanded outreach to millennials (youth born between 1980 and 1995) and Latino populations.

To engage millennials, we launched the “Own Now” campaign, which hosts community events to inspire young adults to understand health care reform and secure coverage, reinforced by social media outreach.

Our efforts to support Latinos also grew. We launched Spanish language content on Twitter and Facebook, and introduced My Health Manager in Spanish in our Southern California Region.

Volunteers working in kitchen for MLK day

Community service is in our DNA

Since our earliest days, Kaiser Permanente physicians and employees have embraced community service as an opportunity to put their skills, knowledge and time to work enriching their communities and assisting those in need. Some might even say community service is in our DNA.

Whether its building homes for the homeless, providing medical care in areas where there is no access, or beautifying community schools and gardens, Kaiser Permanente volunteers are so often among the first to respond when communities are in need.

Of note, in November 2013, when Typhoon Haiyan hit the Philippines, the organization pledged up to $1 million for relief and recovery efforts. More importantly, our own people were quick to volunteer, both with financial contributions and by offering their assistance in the Philippines, volunteering with aid organizations in the affected areas. A few of them wrote emails sharing their experiences, which were posted in a regularly updated blog, “Dispatches from...”.

By the numbers

Behind every number are lives made better.

  • $53.1 billionoperating revenue
  • $1.8 billionoperating income
  • $2.7 billionnet income
  • 9.1 millionmembers
  • 174,415employees
  • 17,425physicians
  • 48,285nurses
  • 38hospitals
  • 608medical offices and other facilities
  • 93,675babies delivered
  • 4.4 millionmembers using My Health Manager
  • 34.4 millionlab test results viewed online
  • 14.7 millionsecure emails sent
  • 3.6 milliononline requests for appointments
  • 455,512Kaiser Permanente mobile app downloads
  • 14.8 milliononline prescription refills
  • 36.5 milliondoctor office visits
  • 221,660inpatient surgeries
  • 962,852mammograms
  • 1.7 millioncolorectal cancer screenings

(as of 12/31/13)

Community Investments

Approximately $1.9 billion invested in our community

  • $175.4 millionin grants and donations
  • $49.8 millionto safety-net clinics, hospitals and health departments
  • $29.6 millioninvested in medical research development
  • 558,461children and adults enrolled in care and coverage programs
  • 4,184studies undertaken by Kaiser Permanente
  • 1,169articles published in peer-reviewed journals
  • 970,994people reached by Educational Theatre Program
  • 54farmers markets

(as of 12/31/13)

Leadership Team

Board of Directors

(as of 12/31/13)

Bernard J. Tyson
Chairman, President and Chief Executive Officer, Kaiser Foundation Health Plan, Inc., and Kaiser Foundation Hospitals

Christine K. Cassel, MD, MACP
President and Chief Executive Officer of the National Quality Forum

Thomas W. Chapman, MPH, EdD
President and Chief Executive Officer of the Health Services for Children Foundation

Jeff Epstein
Operating Partner, Bessemer Venture Partners, and Senior Advisor, Oak Hill Capital Partners

Daniel P. Garcia
Senior Vice President and Chief Compliance Officer, Kaiser Foundation Health Plan, Inc., and Kaiser Foundation Hospitals

William R. Graber
Retired Chief Financial Officer of McKesson Corporation

J. Eugene Grigsby III, PhD
President and Chief Executive Officer of the National Health Foundation

Judith A. Johansen, JD
Former President of Marylhurst University, Portland, Oregon

Kim J. Kaiser
Retired Senior Pilot, Alaska Airlines

Philip A. Marineau
Operating Partner, LNK Partners, and Retired President and Chief Executive Officer of Levi Strauss & Co.

Jenny J. Ming
President and Chief Executive Officer, Charlotte Russe Holding, Inc., and Former President of Old Navy

Edward Pei
Executive Vice President, Hawaii Bankers Association

Margaret E. Porfido, JD
Retired, Chief Human Resources Officer, Level 3 Communications

Cynthia A. Telles, PhD
Director of the Spanish-Speaking Psychosocial Clinic of the Neuropsychiatric Institute and Hospital at the University of California, Los Angeles School of Medicine, and Associate Clinical Professor with the UCLA School of Medicine


National Executive Team

(as of 12/31/13)

Bernard J. Tyson
Chairman, President and Chief Executive Officer, Kaiser Foundation Health Plan, Inc., and Kaiser Foundation Hospitals

Anthony Barrueta
Senior Vice President, Government Relations

Arthur M. Southam, MD, MBA, MPH
Executive Vice President, Health Plan Operations

Benjamin K. Chu, MD, MPH, MACP
Executive Vice President; Group President, Southern California and Hawaii; President Southern California Region

Chuck Columbus
Senior Vice President, Chief Human Resources Officer

Donna Lynne, DrPH
Executive Vice President; Group President, Colorado, Northwest and Georgia; President Colorado Region

Gregory A. Adams
Executive Vice President; Group President, Northern California and Mid-Atlantic States; President Northern California Region

Jed Weissberg, MD
Senior Vice President, Hospitals, Quality and Care Delivery Excellence

Kathy Lancaster
Executive Vice President, Chief Financial Officer

Mark S. Zemelman
Senior Vice President, General Counsel

Philip Fasano
Executive Vice President, Chief Information Officer

Raymond J. Baxter, PhD
Senior Vice President, Community Benefit, Research and Health Policy


Regional Leadership Team

(as of 12/31/13)

Gregory A. Adams
Executive Vice President; Group President, Northern California and Mid-Atlantic States; President Northern California Region

Benjamin K. Chu, MD, MPH, MACP
Executive Vice President; Group President, Southern California and Hawaii; President Southern California Region

Donna L. Lynne, DrPH
Executive Vice President; Group President, Colorado, Northwest and Georgia; President Colorado Region

Kerry W. Kohnen
Regional President Georgia

Janet Liang
Regional President Hawaii

Kim Horn
Regional President Mid-Atlantic States

Andrew McCulloch
Regional President Northwest


Executive Medical Directors

(as of 12/31/13)

Jack Cochran, MD, FACS
Executive Director, The Permanente Federation, LLC

Robert M. Pearl, MD
Executive Director and Chief Executive Officer, The Permanente Medical Group, Inc., and President and Chief Executive Officer, Mid-Atlantic Permanente Medical Group, P.C.

Rob Schreiner, MD, FACP, FCCP
Executive Medical Director and Chairman of the Board, The Southeast Permanente Medical Group, Inc.

Geoffrey S. Sewell, MD, FACP
President and Executive Medical Director, Hawaii Permanente Medical Group, Inc.

Jeffrey A. Weisz, MD
President and Executive Medical Director, Northwest Permanente, P.C., Physicians and Surgeons

William Wright, MD, MSPH
Executive Medical Director and President, Colorado Permanente Medical Group, P.C.

Edward Ellison, MD
Executive Medical Director and Chairman of the Board, Southern California Permanente Medical Group, Inc.