Kaiser Permanente

2012 Annual Report

2012 Annual Report

The picture of health

When we envision the picture of health, first we picture you. The whole picture. We believe getting to know you as a person — what makes you tick, lifts your spirit, and makes your heart sing — helps us provide better care. Our integrated team of doctors, nurses, pharmacists, and other health care professionals works together to provide you seamless, personalized care, so you can focus on being the healthiest picture of you.

Executive letter

For more than 65 years,
Kaiser Permanente has brightened the picture of health for our members, our patients, and the communities we serve.

Couple walking in forest

Throughout our history, we have always made it our mission to provide high-quality and affordable health care and coverage.

In this 2012 annual report, you’ll see snapshots of how we are working together every day to make lives better and to improve the health of our more than 9 million members across the nation. You’ll meet a woman from Maryland who overcame breast cancer through the support of her family and the personalized care of her Kaiser Permanente care team. You’ll see how a busy mother of three boys is using our mobile website to manage her family's health while saving time. You’ll learn how our research and innovation centers are continually discovering new ways to transform care and improve health outcomes. You’ll see how we’re making communities healthier with farmers markets, green technology, safer routes to school, and cleaner parks. And you’ll walk with us to fight obesity, diabetes, and other related chronic diseases, and stand with us to end disparities in health care.

You will also see that again in 2012, Kaiser Permanente achieved some of the best clinical scores, safety ratings, and member satisfaction rankings, including leading the nation in effectiveness of care measures according to the 2012 National Committee for Quality Assurance's Quality Compass data. And we won’t stop here. Our front-line care delivery teams are working together every day to provide you with even better quality and service, and more affordable care.

Looking ahead, we will continue to build on our strong tradition of prevention and innovation to provide high-quality care, whether you’re the picture of health or faced with a serious health concern. As more people gain access to care through health care reform, we look forward to being here for all of our members, today and well into the future.

Be Well,

George C. Halvorson
Chairman and CEO
Kaiser Foundation Health Plan, Inc.
Kaiser Foundation Hospitals

Jack Cochran, MD, FACS
Executive Director
The Permanente Federation, LLC

Excellent care

At Kaiser Permanente, we make it our mission to empower your wellness.

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Following a routine mammogram, Lonny Catalan was faced with a difficult truth: she had breast cancer.

Whether you’re in good health or facing a serious health issue, we put our leading-edge research, technology, and evidence-based medicine to work for you.

Supported by your secure electronic health record, your entire care team is connected, informed, and focused on you.

From proactive advice about healthy eating and active living, to preventive health screenings and care for chronic conditions, our doctors, specialists, and care teams work together with you to design your personalized plan for health.

Doctor looking into patients throat

Raising the bar, then raising the bar

We believe the best way to measure quality of health care is by outcomes.

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Nurse looking at ipad

Evidence-based care

We are continuously discovering and developing transformative ideas for improving outcomes for those living with serious health conditions.

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Nurse smiling

Nurse Knowledge Exchange Plus means better care

Kaiser Permanente is always looking for new ways to improve our patients' experience and provide safer, high quality care.

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We heart you!

Kaiser Permanente's Colorado region was named a 2012 Hypertension Control Champion by Million Hearts™, a national initiative of the U.S. Department of Health and Human Services that aims to prevent
1 million heart attacks and strokes by 2017.

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Raising the bar, then raising the bar

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Learn how one unit-based team boosted vaccine rates for their members under 2 years old.

We believe the best way to measure quality of health care is by outcomes. We’re proud to say that again in 2012, Kaiser Permanente achieved some of the best clinical scores, safety ratings, and member satisfaction rankings in the nation. All of this recognition reflects our unique model of patient- and family-centered care, where practitioners are rewarded for improving your health, not for performing more procedures. So you get the care that's right for you.

And we won’t stop here. Our nearly 3500 front-line unit-based teams (UBTs), including more than 130,000 employees, managers, and physicians, are working every day to find new ways to provide our members with even better quality and service, and more affordable care. We want to be the best at getting better. So you can too.

Woman standing in front of Nutrition chart

The Nutritional Services UBT at the San Jose Medical Center in Northern California tested ways to better identify and support patients who needed additional nutrition support — to help speed recovery time, improve outcomes, and reduce costs. They helped 176 patients get better sooner in 2012 and in the process, achieved a net savings of more than $1.14 million.

Lab technician

The Northwest Region's Safe Patient-Handling Team, a cross-functional team including unit-based team (UBT) members, developed a comprehensive program incorporating equipment, processes and training for inpatient and outpatient staff, leading to a 44-percent reduction in injuries between 2007 and 2012.


The Falls Church, Va., Primary Care UBT helped attract and support the health needs of new Spanish-speaking Kaiser Permanente members by deploying bilingual staff members, sending out orientation kits and making innovative use of the new member identifier tool in Kaiser Permanente HealthConnect™.

Evidence-based care

Nurse looking at ipad

We are continuously discovering and developing transformative ideas for improving outcomes for those living with serious health conditions. In 2012, we received the prestigious Eisenberg award for our patient safety and quality work. Through our centers for research and innovation, we evaluate new technologies and treatment to inform our clinical practices. Often, this allows us to be the first to implement life-saving advances in medicine, which means you are benefit from state-of-the-art, evidence-based care that is right for you.

Woman looking at ipad on beach

In 2012, Kaiser Permanente researchers found that chronic condition patients connected with kp.org were highly confident in their ability to manage conditions — a key factor in behavior change and better health outcomes; and that electronic health records were associated with improved outcomes for patients with diabetes. This informs the care we deliver so all of our members and patients can live healthier lives.

Woman being examined by doctor

Archimedes IndiGO, Kaiser Permanente's unique decision support tool, was recognized with the “Best of Care Applications” award at the 2012 Health Data Initiative Forum in Washington, D.C, and named by InformationWeek magazine as one of the 10 innovative clinical decision support programs. By analyzing a patient's electronic health record, IndiGO can help assess — at a personalized level — an individual's risk of heart attack or stroke, diabetes, and the predicted outcome of interventions such as lifestyle changes and medications. This enables a more informed process, involving the patient in decision-making and improving collaboration between patient and provider. Use of IndiGO has been found to improve adherence, leading to better health outcomes.

Lab technician

Our physicians and scientists, supported by state-of-the-art research methods and one of the world's most comprehensive electronic health record systems, have published reports on thousands of epidemiological studies and clinical trials. Those studies affect the health outcomes of millions of patients, both members and nonmembers alike. Sharing our knowledge with the world is one of the ways we improve the health of communities near and far, while improving the quality of care and service we provide to our members. A few of our 2012 studies:

Learn more about how Kaiser Permanente is transforming health care through our health research and care innovations.

Nurse Knowledge Exchange Plus means better care

Smiling nurse

Kaiser Permanente is always looking for new ways to improve our patients' experience and provide safer, high-quality care. Another example? The Nurse Knowledge Exchange Plus (NKEplus) practice was developed in collaboration with the Kaiser Permanente Innovation Consultancy and Kaiser Permanente nurses for a safe and warm hand off for our patients during shift changes. The proven best practice focuses on preparation, coordinating roles among a unit's nurses, and transforms the experience to be with the patient, not just about the patient.

And our patients agree. Kaiser Permanente researchers have examined the impact of four key behaviors on patient satisfaction and found that when nurses update the care board with new caregivers' names and plans, engage with patients about their daily care, introduce new nurses at shift change, and review daily care in a way that patients can understand, our patient satisfaction ratings are substantially higher.

We receive higher ratings on Nurse Communication and Overall Hospital ratings as measured in the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and System) survey, and more important, our patients receive a better care experience.

We Senior in gym you!

Senior in gym

Kaiser Permanente's Colorado Region was named a 2012 Hypertension Control Champion by Million Hearts®, a national initiative of the U.S. Department of Health and Human Services that aims to prevent 1 million heart attacks and strokes by 2017.

Since 2003, Kaiser Permanente's ALL/PHASE protocol has helped to reduce heart attacks and strokes across all of our regions by 60 percent for patients with heart disease, as well as patients over the age of 55 with diabetes. As a national leader in hypertension control, we joined the Million Hearts initiative to share our evidence-based practices and help improve cardiovascular health for our members and the nation alike.

All about you

On your journey of wellness, we’re with you wherever you are.

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Busy mother of three small boys Cecilia Castillo (Canton, Ga.) talks about how the Kaiser Permanente mobile website saves her time and made waiting for test results less stressful.

At Kaiser Permanente, your care is centered around you. In one place, you'll get everything you need to thrive. You get your choice of doctors, and your care team is supported by one of the most advanced electronic health records. We also know that your health extends into the areas where you live, work, and play. It's about having fresh fruits and vegetables in your neighborhood stores, successful schools, clean air, accessible parks, and safe playgrounds. It's also about helping you to manage your health anywhere you are, whether scheduling an appointment and refilling prescriptions from your phone, finding the nearest facility with a simple click, or searching for a safe walking route on the way to work.

Our foundation is, and has always been, built around you.

Women accessing KP on mobile phone

Quickly. Securely. Better care designed for you.

These days there isn’t a whole lot that isn’t readily accessible from your mobile device.

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Building construction

Building better for you

In 2012, we built 14 new state-of-the-art facilities across the country, expanding our network of care settings and other buildings to more than 1,000 facilities ready to serve your needs.

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Teen holding apple in one hand and donut in the other

Making the healthy choice, the easy choice

We know how busy you are. And we know for many of us, healthy choices aren’t always easy or convenient.

Read story

Kaiser Permanente employee

Wellness where you work

Kaiser Permanente's HealthWorks wellness program sets workforce health in motion.

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Quickly. Securely. Better care designed for you.

Women accessing KP on mobile phone

These days, there isn’t a whole lot that isn’t readily accessible from your mobile device. Imagine the impossible and there's probably an app for that. Accessing your health information should be just as easy. With Kaiser Permanente, it is.

We are making it even easier for you to manage your health on the go with our Kaiser Permanente mobile app. Now, all Kaiser Permanente members in the nation can connect to caregivers and access their medical information from anywhere in the world on their mobile devices. Since its launch in late January 2012, our Kaiser Permanente app has been downloaded more than half a million times on iPhone and Android devices.

On vacation and want to find the safest route to walk? Check out the Every Body Walk! app.

KAISER PERMANENTE MOBILE APPS

Kaiser Permanente
Every Body Walk!
Mix It Up by HealthWorks

Thrive Across America

Building better for you

New Westside Medical Center

We’ve made it easy for you to get questions answered from your doctor without leaving your home, but when you do need to see us in person, we have 37 hospitals and more than 600 medical offices located in nine states and the District of Columbia.

In 2012, we built 14 new state-of-the-art facilities across the country, expanding our network to more than 1,000 facilities ready to serve your needs. While this makes accessing care easier and more convenient for you, we are also aware that our environmental footprint is substantial. We are always looking for ways to protect the health and safety of our members and our communities. We’ve put solar panels and other clean energy sources at more than a dozen locations, part of our work to reduce our greenhouse gas emissions. In 2012, Kaiser Permanente adopted a policy to pursue a minimum of Leadership in Energy and Environmental Design (LEED™) Gold certification for all new major building projects. LEED is a symbol of a healthy, well designed facility. The Kaiser Westside Medical Center near Portland, Ore., set to open in 2013, will be among the first LEED gold-certified hospitals in the Portland area, using green power sourcing and water conservation features.

Making the healthy choice, the easy choice

Teen holding apple in one hand and donut in the other

We know how busy you are. And we know for many of us, healthy choices aren’t always easy or convenient.

That's why Kaiser Permanente has been a champion of making fresh, healthy produce available to our members and communities. One way we do this is by hosting farmers markets outside our hospitals and medical centers. The number of Kaiser Permanente markets climbed to 53 in 2012, with locations in California, Hawaii, Oregon, and Maryland.

Our Community Health Initiatives allow us to take a prevention-driven approach to health that promotes healthy eating and active living (HEAL) in neighborhoods, schools, and workplaces. Our work addresses community economic development, environmental sustainability, and neighborhood safety — key factors in promoting healthy communities. We work with organizations and residents to translate their vision for healthy communities into visible, concrete changes — and ultimately healthier neighborhoods.

Wellness where you work

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Kaiser Permanente's HealthWorks wellness program sets workforce health in motion. With our groundbreaking electronic technology and Prevention Lifestyle Risk reports, we’re keeping employees—and employers' bottom lines—healthy.

Improving health
for all

We don’t just picture health for all, we help make it a reality.

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Iverson Mall celebrates Every Body Walk! Week

Every day, we at Kaiser Permanente share our resources, research, and clinical practices to improve the health of our members, our communities, and the world around us. In 2012, we provided health access for the uninsured, helped communities become cleaner and healthier places to live, and got closer to our goal of reducing — and ultimately eliminating — disparities in health and health care.

In 2012, we challenged people to walk with us for better health, end obesity, and improve health equity for all, such as those living with HIV.

We are driven by the understanding that all groups in our community are part of the picture of health. We believe by helping everyone to stay healthier, our picture looks a whole lot brighter.

Women meeting to walk

Activating better health

With nearly two-thirds of Americans being overweight or obese, the word “epidemic” is not an overstatement.

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Quality care for all

It's difficult to picture a healthy nation when many individuals and families lack access to health services due to barriers to private health care coverage, the limited capacity of safety-net programs, or the persistence of racial, ethnic, and other disparities in health and health care.

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KP volunteer painting a house in New Orleans

The best part of who we are

To our physicians and employees, the concept of “community” has expanded far beyond our service areas, the states in which we operate, and even our national borders.

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Activating better health

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'The Weight of the Nation' kickoff in Denver, Co.

With nearly two-thirds of Americans being overweight or obese, the word “epidemic” is not an overstatement. Obesity and excess weight pose a major risk for chronic diseases, including type 2 diabetes, cardiovascular disease, hypertension and stroke, and certain forms of cancer.

As a nation we can’t let this epidemic continue — not for ourselves, our families, friends or neighbors. In 2012, Kaiser Permanente continued to fight obesity head on.

Sparking community conversations about health

The Weight of the Nation
The Weight of the Nation — a comprehensive public awareness and engagement campaign — is sparking conversations across the country on the ways that we as individuals, families, co-workers, and communities can join together to address the obesity epidemic. In 2012, Kaiser Permanente partnered with HBO, the Institute of Medicine, the National Institutes of Health, the Centers for Disease Control and Prevention and the Michael & Susan Dell Foundation to produce the Emmy-nominated The Weight of the Nation documentary series and public health campaign. It presented a unique opportunity to spotlight the severity of the obesity epidemic, showcase strategies that work, and spur action to end obesity. We also hosted screenings of the films in our communities drawing together community organizations, political leaders, health care professionals, and activists as a way to further activate and deepen the conversation around obesity prevention and opportunities for change.

By the end of 2012, 6.2 million viewers watched The Weight of the Nation on HBO platforms and the four full episodes were streamed 2 million times. Yet, The Weight of the Nation is not solely a documentary series. It was created to inspire and engage people into taking action as individuals, as families, and as communities.

Tackling chronic diseases one step at a time

Every Body Walk!
The health benefits of walking are multiple — and it's easy and free. Walking 30 minutes a day, five days a week actually reduces the rate of people becoming diabetic by over half. When we walk we are far less likely to have strokes, heart disease, and hypertension and we improve our body's ability to resist cancer and to recover from cancer.

In 2012, we proudly walked with thousands of Americans throughout the year through the Every Body Walk! campaign. By year's end, more than 33,000 downloaded our Everybody Body Walk! mobile app, helping us spread the message that walking 30 minutes a day, five days a week, really can improve your overall health and prevent disease.

Performing for the health of our communities

Educational Theatre program
Who says learning to eat your broccoli has to be boring? For more than a quarter of a century, Kaiser Permanente has been using the imagination, interaction, and immediacy of theatre to empower and inspire audiences through stories and music to model positive behavior. By 2012, an estimated 16 million children and adults in nine states and Washington, D.C., attended one or more of our Educational Theatre Program productions, which are offered to schools and communities free of charge. While many of the programs have a special focus on healthy eating and physical activity, we tackle other topics that can affect health, from bullying to sexually transmitted diseases, to drug, alcohol and tobacco use, and literacy.

Quality care for all

It's difficult to picture a healthy nation when many individuals and families lack access to health services due to barriers to private health care coverage, the limited capacity of safety-net programs, or the persistence of racial, ethnic, and other disparities in health and health care.

Family in park

In 2012, we expanded our care and coverage programs so that 563,674 people — many of them children — who would otherwise lack adequate health care coverage, could access the same high-quality Kaiser Permanente care that all of our members receive. We also continued our support to public hospitals, community health clinics, and other safety-net institutions, which are vital resources to the community.

Man being examined by doctor

We believe in a nation free of disparities in health and health care. At Kaiser Permanente, we are pursuing this goal from multiple directions. We are challenging ourselves as an organization to reduce the gap between African-American members and white members in the control of hypertension and to reduce the gap between Hispanic members and white members in the rate of colorectal cancer screening, while becoming the best in the nation for colorectal cancer screening for all populations.

Man being examined by doctor

Kaiser Permanente HIV Challenge
We are also challenging others. Kaiser Permanente is among the top providers of HIV/AIDS care in the nation and we have eliminated disparities to provide high-quality care to all patients. In 2012, we launched the Kaiser Permanente HIV Challenge, and are sharing tools, mentoring, training, health IT expertise, research, and clinical best practices, to help other care providers to achieve similar results.

The best part of who we are

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Every year since 2007, a team of talented Kaiser Permanente employees and physicians fulfill Kaiser Permanente's commitment to help rebuild Gulf Coast communities in New Orleans, La. and Mississippi by volunteering in community-based recovery efforts.

To our physicians and employees, the concept of “community” has expanded far beyond our service areas, the states in which we operate, and even our national borders. Whether in California, the Gulf States, or even Southeast Asia or Pakistan, our people are so often among the first to respond when people are in need. From helping to staff local soup kitchens, to building homes for the homeless, or supporting volunteer medical relief workers when natural disasters strike, we celebrate that our people generously give their time, talents, and passions for the benefit of others.



Leading the future
of health care

Kaiser Permanente is committed to providing high-quality, affordable health care now and into the future.

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See how one of our front-line teams improved blood pressure control rates for their hypertensive patients.

Kaiser Permanente is committed to providing high-quality, affordable health care now and into the future. Our culture of innovation means our employees and physicians work together to find new ways to help keep you healthier and make your life easier. And we take our responsibility to our communities and our role as a leader in health care innovation seriously; we are committed to sharing our knowledge and innovative solutions. Our state-of-the-art Center for Total Health in Washington, D.C. is a place for the public and health care leaders from across the country to gather and discuss the future of health care.

We believe leading the way today means healthier tomorrows for our members, patients, and communities.

Doctor smiling

Building on a strong tradition

Despite the uncertainties of the future, Kaiser Permanente's mission — to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve — has provided a strong tradition of prevention and a culture of innovation that keep us moving toward a healthier tomorrow.

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Family with child

Keeping you healthier

At Kaiser Permanente our focus on keeping our members and patients healthy means we are constantly planning for the future — using the most up-to-date and research-based treatments, and providing high-quality care for all of our communities, eliminating disparities in care and outcomes.

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Man writing on calendar

Planning for tomorrow

Looking to the future also means protecting the resources we use every day.

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Building on a strong tradition

Doctor smiling

Despite the uncertainties of the future, Kaiser Permanente's tradition of prevention and culture of innovation keep us moving toward a healthier tomorrow. We have had electronic health records and an integrated health care system for years and we will continue to focus on providing coordinated, high-quality care.

The passage of the Patient Protection and Affordable Care Act, also known as health care reform, was a major step toward ensuring all Americans have access to health care. With the reality of caring for more patients, Kaiser Permanente and our unit-based teams are focused on new ways to maintain and increase our quality of care, while keeping health care affordable for our current and future members.

Health care providers across the nation are preparing for a growing number of patients, but there will still be thousands of people without coverage. Many of these people will continue to rely on safety-net clinics. Kaiser Permanente has offered training and shared our best practices as a way to support these providers. Our physicians lend their time and expertise to support community clinics and help build future leaders. These partnerships remain crucial to ensuring everyone has access to high-quality, affordable medical services.

According to a Cornell University study released in 2012, Kaiser Permanente's Labor Management Partnership and front-line unit-based teams are a model for patient care, reduced costs, and improved workplaces. Thanks to innovative ideas from our front line, we continue to improve our care and our members' health.

Saving money, saving lives

Our 3,500 unit-based teams work every day to find new solutions. And because our teams share best practices throughout the organization, the waste- and cost-reduction projects they implement can save millions of dollars a year — which means Kaiser Permanente can provide more efficient, high-quality care to our members and patients. Here are just a few examples of solutions that were implemented on the front line in 2012:

Needle icon

At the Baldwin Park Medical Center Laboratory in Southern California, phlebotomists saved more than $45,000 by reducing the use of more expensive butterfly needles, substituting standard needles when medically appropriate.


The Fremont Medical Center Operating team in Northern California, after taking business literacy training and looking at their own budget, identified ways to improve their practices around the use of ready-made surgical supply packs, saving about $34,000 a year.

Gears

The Point Loma Primary Care team at the San Diego Medical Center in Southern California applied a performance improvement tool to organize supplies and standardize ordering, saving more than $20,000.

Keeping you healthier

Take a virtual tour of Kaiser Permanente's Garfield Health Care Innovation Center

Take a virtual tour of Kaiser Permanente's Garfield Health Care Innovation Center

Kaiser Permanente's focus on keeping our members and patients healthy means we are constantly planning for the future, using the most up-to-date and research-based treatments. It also means providing high-quality care for all of our communities, and eliminating disparities in care and outcomes.

Nearly
10,000 people

245 innovation activities

Kaiser Permanente's Garfield Innovation Center provides our employees and physicians with opportunities to investigate, test, and share best practices. Arranged like a movie set to simulate different health care situations, this unique center allows us to develop innovative solutions, and test advanced technology and state-of-the-art equipment. And it gives our care teams the opportunity to practice real-life health care scenarios that focus on patient care and affordability. In 2012, nearly 10,000 people participated in 245 innovation activities, including the Imagining Care Anywhere installation, a hands-on experience exploring the future of health care delivery through the eyes of a member.

But we recognize that innovation and continuous learning are not enough. We also see our diversity — the broad perspective we can gain from our differences — as an important part of keeping all of our members and patients healthier. And this work is paying off with high-quality care for diverse populations.

In 2012, the Kaiser Permanente Latino Association (KPLA) was recognized by the U.S. Hispanic Chamber of Commerce as one of the top employee resource groups in the nation. This honor acknowledges Kaiser Permanente's commitment to a diverse workforce and to the quality of care we provide to our Latino members, patients, and communities.

One way we ensure quality care is to make sure that our care teams and members can understand each other. Kaiser Permanente leads the way in bilingual and multi-cultural services with our Qualified Bilingual Staff model and Centers for Excellence in Culturally Competent Care. And every year, we are raising the bar on culturally competent care. Kaiser Permanente was recognized as a Leader in LGBT Healthcare Equity in the 2012 Healthcare Equality Index. And as of 2012, we have 11 Centers for Excellence in Culturally Competent Care, focusing on the specific care needs and eliminating disparities in care for populations ranging from African-American and Latino populations to our newest centers on Vietnamese Health Equity and LGBTI Health Equity, established in 2012.

Planning for tomorrow

Man writin on calendar in office

Looking to the future also means protecting the resources we use every day. At Kaiser Permanente, our commitment to healthy communities extends from a broad commitment to the environment and keeping our planet healthy, to the integrated health care that keeps care affordable for our members and patients.

Kaiser Permanente is a health care leader in green building, purchasing safer materials, saving energy, and reducing waste. For example, in 2012 we announced that we are converting to intravenous tubing and IV solution bags that are 100-percent free of two chemicals that are widely used in medical products and have been shown to have harmful effects on health. And in 2012, Kaiser Permanente was again recognized for excellence in environmental performance by Practice Greenhealth.

We are also focused on protecting the resources that help our members and patients plan for the future: health, time, and money. Our integrated health care system allows our care teams to provide coordinated care, targeting chronic conditions across multiple disciplines. Our electronic health records also facilitate Proactive Office Encounters because everyone on your care team can see when you are due for a screening. And working together to be proactive has a positive impact on the lives of our members in several areas, including blood pressure control, cancer survival, and diabetes management.

Integrated and proactive care saves lives and money. E-prescribing through Kaiser Permanente's electronic health record reduces costs and prevents errors. It saves time and money for you, but it also means that your care team can provide better, safer care because they have your health information, including your medications and allergies, at their fingertips. Coordinated care means that we can eliminate repetitive tests and focus on keeping members healthy. And staying healthy means that you and your family can enjoy the future you’ve pictured.

By the numbers

Behind every number
are lives made better.

Group gathered at park bench
  • $50.6 billionoperating revenue
  • $1.7 billionoperating income
  • $2.6 billionnet income
  • 9,056,234members
  • 175,668employees
  • 17,157physicians
  • 49,034nurses
  • 37hospitals
  • 618medical offices and other facilities





  • Grandfather holding baby
  • 94,292babies delivered
  • 88 million+secure sign-ons to My Health Manager
  • 116 million+total visits to kp.org
  • 32.3 millionlab test results viewed online
  • 13.4 millionsecure emails sent
  • 3.2 milliononline requests for appointments
  • 11.9 milliononline prescription refills
  • 36.3 milliondoctor's office visits
  • 149,316inpatient surgeries
  • 1.2 millionmammograms
  • 1.7 millioncolorectal cancer screenings

2012 Community Investments

Approximately $2 billion invested in our community

Mother and daughter in park
  • $69.5 millionin grants and donations
  • $27.9 millionto safety-net clinics, hospitals, and health departments
  • $169.4 millioninvested in health research
  • 563,674low-income children and adults enrolled in care and coverage programs
  • 1,070articles published in peer-reviewed journals
  • 1 million+people reached by Educational Theatre Program
  • 53farmers markets

Leadership Team

Board of Directors

(as of 12/31/12)

George C. Halvorson
Chairman and Chief Executive Officer, Kaiser Foundation Health Plan, Inc., and Kaiser Foundation Hospitals

Bernard J. Tyson
Chairman-Elect, Chief Executive Officer-Elect, President and Chief Operating Officer

Christine K. Cassel, MD, MACP
President and Chief Executive Officer of the American Board of Internal Medicine and ABIM Foundation

Thomas W. Chapman, MPH, EdD
President and Chief Executive Officer of the Health Services for Children Foundation

Daniel P. Garcia
Senior Vice President and Chief Compliance Officer, Kaiser Foundation Health Plan, Inc., and Kaiser Foundation Hospitals

William R. Graber
Retired Chief Financial Officer of McKesson Corporation

J. Eugene Grigsby III, PhD
President and Chief Executive Officer of the National Health Foundation

Judith A. Johansen, JD
President of Marylhurst University, Portland, Oregon

Kim J. Kaiser
Senior Pilot, Alaska Airlines

Philip A. Marineau
Operating Partner, LNK Partners, and Retired President and Chief Executive Officer of Levi Strauss & Co.

Jenny J. Ming
President and Chief Executive Officer, Charlotte Russe Holding, Inc., and Former President of Old Navy

Edward Pei
Retired Executive Vice President of the Consumer Banking Group of First Hawaiian Bank

Margaret E. Porfido, JD
Retired, Chief Human Resources Officer, Level 3 Communications

J. Neal Purcell
Retired Vice Chairman and Managing Partner of KPMG, LLP

Cynthia A. Telles, PhD
Director of the Spanish-Speaking Psychosocial Clinic of the Neuropsychiatric Institute and Hospital at the University of California, Los Angeles School of Medicine, and Associate Clinical Professor with the UCLA School of Medicine



National Leadership Team and Operations Leadership Group

(as of 12/31/12)

George C. Halvorson
Chairman and Chief Executive Officer, Kaiser Foundation Hospitals and Kaiser Foundation Health Plan, Inc. (KFH/HP)

Bernard J. Tyson
Chairman-Elect, Chief Executive Officer-Elect, President and Chief Operating Officer

Kathy Lancaster
Executive Vice President and Chief Financial Officer

Arthur M. Southam, MD
Executive Vice President, Health Plan Operations

Gregory A. Adams
Group President, Kaiser Permanente Northern California and Mid-Atlantic States; President, Kaiser Permanente Northern California Region

Raymond J. Baxter
Senior Vice President, Community Benefit, Research and Health Policy

Anthony Barrueta
Senior Vice President, Government Relations

Benjamin K. Chu, MD, MPH, MACP
Group President, Kaiser Permanente Southern California and Hawaii; President, Kaiser Permanente Southern California Region

Chuck Columbus
Senior Vice President, Chief Human Resources Officer

Richard (Dick) D. Daniels
Senior vice president, Enterprise Shared Services

Phil Fasano
Executive Vice President and Chief Information Officer

Diane Gage Lofgren, APR
Senior Vice President and Chief Communication Officer, Brand Communication

Donna Lynne, DrPH
Group President, Kaiser Permanente Colorado, Northwest, Ohio, and Georgia; President, Kaiser Permanente Colorado

Paul Swenson
Senior Vice President and Chief Strategic Planning Officer

Jed Weissberg, MD
Senior Vice President, Hospital, Quality and Care Delivery; Medical Director, Medicare Advantage, Cost and Prescription Drug Plans

Mark S. Zemelman
Senior Vice President and General Counsel



Regional Presidents Group

(as of 12/31/12)

Gregory A. Adams
Northern California Regional President

Kerry W. Kohnen
Georgia Regional President

Benjamin K. Chu, MD
Southern California Regional President

Kim Horn
Mid-Atlantic States regional president

Patricia D. Kennedy-Scott
Ohio regional president

Janet A. Liang
Hawaii Regional President

Donna Lynne
Colorado Regional President

Andrew R. McCulloch
Northwest Regional President

Gregory A. Adams
Group President, Kaiser Permanente Northern California and Mid-Atlantic States

Benjamin K. Chu, MD, MPH, MACP
Group President, Kaiser Permanente Southern California and Hawaii

Donna Lynne, DrPH
Group President, Kaiser Permanente Colorado, Northwest, Ohio, and Georgia



Executive Medical Directors

(as of 12/31/12)

Jack Cochran, MD, FACS
Executive Director, plus two members of his staff, The Permanente Federation

Robert Pearl, MD
Executive Director and Chief Executive Officer, The Permanente Medical Group, Inc., and President and Chief Executive Officer, Mid-Atlantic Permanente Medical Group, P.C.

Edward Ellison, MD
Executive Medical Director and Chairman of the Board, Southern California Permanente Medical Group

Geoffrey S. Sewell, MD, FACP
President and Executive Medical Director, Hawaii Permanente Medical Group

Jeffrey Weisz, MD
President and Executive Medical Director, Northwest Permanente

William Wright, MD
President and Executive Medical Director, Colorado Permanente Medical Group

Ronald Copeland, MD
President and Executive Medical Director, Ohio Permanente Medical Group

Rob Schreiner, MD, FACP, FCCP
Executive Medical Director, The Southeast Permanente Medical Group

Michael Soman, MD
President and Executive Medical Director, Group Health Physicians