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Southern California



Medical Financial Assistance Program

Having trouble paying for your Kaiser Permanente medical and pharmacy expenses?

Kaiser Foundation Hospitals and Kaiser Foundation Health Plans, collectively referred to as Kaiser Permanente, are committed to providing programs that facilitate access to care for vulnerable populations. This commitment includes providing financial assistance to qualified low income, uninsured and underinsured patients when the ability to pay for services is a barrier to accessing emergency and medically necessary care. Patients must meet the eligibility requirements below to qualify.

Who is eligible for Financial Assistance and what are the requirements?

The Medical Financial Assistance (MFA) program helps low-income, uninsured, or underinsured patients who need help paying for all or part of their medical care received from Kaiser Permanente. Patients are eligible for financial assistance when their family income is at or below 350% of the Federal Poverty Guidelines (FPG). Patients should consult with a counselor to determine eligibility and for assistance applying. Patients who have experienced unusually high medical expenses may be eligible for the program, regardless of household income. Refer to the MFA Policy for a complete description of the program eligibility requirements.

What does the program cover?

The MFA program covers emergency and medically necessary health care services, pharmacy services and products, and medical supplies provided at Kaiser Permanente facilities (i.e. hospitals, medical centers, and medical office buildings), at Kaiser Permanente outpatient pharmacies, or by Kaiser Permanente providers. Services that are not considered emergent or medically necessary as determined by a Kaiser Permanente provider include, but are not limited to cosmetic surgery or services, infertility treatments, retail medical supplies, surrogacy services, and services related to third party liability, or workers’ compensation cases. Refer to the MFA Policy for a complete list of eligible and ineligible services.

Which providers are and are not covered under the program?

The list of providers in Kaiser Foundation Hospitals that are and are not covered under the MFA policy can be found in our Kaiser Permanente provider list of Southern California.

Click here for provider list in more languages

Arabic, Armenian, ChineseFarsi, French, Greek, German, Gujarati, Hebrew, Hindi, Hmong, HungarianItalian, Japanese, Korean, Laotian, Mon-Khmer, Polish, Portugese, Russian, Serbo-CroatianSpanish, Tagalog, Thai, Urdu, Vietnamese

How can I get program information?

Copies of the MFA policy, application forms, instructions, and plain language summaries (e.g., policy summaries or program brochures) are available to the general public, without charge, from Kaiser Permanente’s website, by email, in person, by telephone, or by U.S. postal mail.

Download program information: Electronic copies of program information are available:

Medical Financial Assistance Policy (English)
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Arabic, Armenian, ChineseFarsi, French, Greek, German, Gujarati, Hebrew, Hindi, Hmong, Hungarian, Italian, Japanese, Korean, Laotian, Mon-Khmer, Polish, Portugese, Russian, Serbo-CroatianSpanish, Tagalog, Thai, UrduVietnamese

Program Summary (English)
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Arabic, Armenian, Chinese, Farsi, French, Greek, German, Gujarati, Hebrew, Hindi, Hmong, HungarianItalian, Japanese, Korean, Laotian, Mon-Khmer, Polish, Portugese, Russian, Serbo-CroatianSpanish, Tagalog, Thai, UrduVietnamese

Program Application (English)
Click here for more languages

Arabic, Armenian, Chinese, Farsi, French, Greek, German, Gujarati, Hebrew, Hindi, Hmong, HungarianItalian, Japanese, Korean, Laotian, Mon-Khmer, Polish, Portugese, Russian, Serbo-CroatianSpanish, Tagalog, Thai, UrduVietnamese

Request program information electronically: Electronic copies of program information are available by email upon request. Call 1-866-399-7696 to request electronic copies. Please be prepared to provide an email address that the information can be sent to when calling.

Obtain program information in person: Program information is available at Admitting, Emergency Room, and Patient Financial Advisors Departments at any Kaiser Foundation Hospitals in Southern California.

Request program information by telephone: Counselors are available by telephone to provide information, determine MFA eligibility, and assist a patient to apply for MFA. Counselors can be reached at:  1-866-399-7696, Monday – Friday, 8 a.m. – 5 p.m.

Request program information by U.S. postal mail: A patient can request program information by mail. Information requests can be mailed to:

Kaiser Permanente
Attention: Medical Financial Assistance
P.O. Box 7086
Pasadena, CA 91109-7086

How do I apply?

A patient can apply for the MFA program, during or following the care received from Kaiser Permanente, in several ways including in person with a counselor, or by submitting a complete paper application.

Apply in person: Visit the Patient Financial Advisors Departments at any Kaiser Foundation Hospitals in Southern California.

Complete and submit a program application: Please mail completed applications (including all required documentation and information specified in the application instructions) to:

Kaiser Permanente
Attention: Medical Financial Assistance
P.O. Box 7086
Pasadena, California 91109-7086

Kaiser Permanente will review submitted applications when they are complete and will determine whether you are eligible according to the Kaiser Permanente Medical Financial Assistance Policy. Incomplete applications may result in a delay in processing or denial of your MFA application, but Kaiser Permanente will notify applicants and provide an opportunity to send in the missing documentation or information, by the required deadline.

Amounts Generally Billed (AGB)

Amounts Generally Billed (AGB) is based on the lowest average of the amounts that were paid to a Kaiser facility by private health insurers, Medicare fee-for-service and Medicaid fee-for-service (and co-pays and deductibles) for emergency or medically necessary services, based on actual claim data from November 1, 2014 to October 31, 2015, which is consistent with the look-back method. Total expected payment from allowed claims was divided by total billed charges for such claims, and that number was subtracted from 1 to calculate the AGB percentage. The 2016 AGB reduction to gross charges is 48% for hospital charges and 63% for professional charges.

Is there language assistance?

Interpreters are available to you at no cost. The medical financial assistance application, policy, and the policy summary may be available in your language. For more information, call 1-800-464-4000.

Other beneficial programs and extra resources:

If you don’t have health care coverage and would like more information, visit healthcare.gov or call 1-800-318-2596.

This may be a hard time for you financially. If you need help paying for needs other than health care, there are community resources and programs that can help. For more information on programs that may save you money, visit myadvocatehelps.com. Examples include:

          • Food stamps through the Supplemental Nutrition Assistance Program (SNAP)
          • Local food pantries and community centers
          • Transportation assistance

Need help?

For help or questions about the Medical Financial Assistance application process or other questions, please call 1-866-399-7696, or speak to a financial counselor within the Admitting Department at any Kaiser Permanente hospital.