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Kaiser Permanente Recognized with Corporate Leadership Award for Providing Culturally and Linguistically Appropriate Health Care and Services

December 5, 2013



E Pluribus Unum prize logo

The Migration Policy Institute has awarded Kaiser Permanente with the prestigious E Pluribus Unum Prizes’ Corporate Leadership Award, recognizing the organization’s leadership in immigrant integration and providing culturally and linguistically appropriate health care and services.

The E Pluribus Unum prize recognizes and highlights outstanding efforts that help immigrants and their children join the mainstream of American society or that bring immigrants and the native born together to build stronger, more cohesive communities.

“We are honored to be recognized for our hard work and dedication to better serve diverse linguistic populations and ensure health care equity for all,” said Gayle Tang, MSN, RN, senior director of National Diversity & Inclusion at Kaiser Permanente.

Kaiser Permanente’s National Linguistic & Cultural Programs, a specialized functional area of National Diversity & Inclusion, focuses on advancing health equity and the elimination of racial and ethnic health care disparities through innovative, replicable, and effective language access strategies. By working across the enterprise and with the community, NLCP proactively addresses the cultural and linguistic needs of patients and their families; it also serves to integrate the principles and practices of culturally and linguistically appropriate care and services into the Kaiser Permanente health care delivery system.

Such programs include the Qualified Bilingual Staff Model and Program, which provides bilingual employees specialized education to maximize their diverse linguistic skills with the goal of improving the overall patient care experience and eliminating health care disparities.

Kaiser Permanente created the QBS program in 2003 in response to the demand for language services and a shortage of qualified and trained interpreters. Since its inception, the QBS program has trained more than 11,000 health care professionals across the country representing 48 languages. In 2006, QBS was awarded the National Committee for Quality Assurance “Recognizing Innovation in Multicultural Health Care” Award.

Kaiser Permanente employs hundreds of bilingual staff to assist in delivering high-quality, equitable health care for its racially, ethnically, and linguistically diverse members. Employees and physicians speak more than 100 languages.

For more information about Kaiser Permanente’s efforts, the E Pluribus Unum award, or to read about the other winners, please visit www.migrationinformation.org/integrationawards.