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Press Release

Kaiser Permanente Northwest Ranks Highest in J.D. Power Member Satisfaction Study

March 19, 2014



Young business man sitting in a park under a tree with a laptop

PORTLAND, Ore. – Kaiser Permanente Northwest ranks highest in member satisfaction in the Northwest region, according to the J.D. Power 2014 U.S. Member Health Plan StudySM released this week.

Kaiser Permanente Northwest also received the region’s highest scores in the following categories:

  • Coverage and Benefits
  • Cost
  • Information and Communication

Receiving a total of 732 points on a 1,000-point scale, Kaiser Permanente Northwest scored 61 points above the Northwest region’s average for overall member satisfaction.

J.D Power trophy - Customer Satisfaction - 200 x 244“This highest ranking is special because it represents the voice of our members and reflects our organization-wide focus on putting the member at the center of everything we do,” said Andrew McCulloch, president, Kaiser Foundation Hospitals and Health Plan of the Northwest. “The J.D. Power study demonstrates our dedication to delivering high-quality, affordable health services to improve the health of our members and communities.”

Now in its eighth year, the J.D. Power 2014 U.S. Member Health Plan StudySM measures member satisfaction among 138 health plans in 18 regions throughout the United States. For more comprehensive health plan rankings for all 18 regions, please visit www.jdpower.com.

About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and nonprofit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve approximately 9.1 million members in eight states and the District of Columbia, including more than 495,000 people in Oregon and Southwest Washington. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: kp.org/share.